June 12, 2020

Boomtown Named Best Help Desk Software for 2020 by Digital.com


According to Digital.com, help desk software is ideal for small businesses that can not afford a dedicated customer service team. Experts for the website evaluated several solutions with capabilities such as a self-service portal to start requests, a ticketing system for teams to sort and prioritize requests, social media integrations and more. Boomtown and other software options selected for the final list, all offer flexible pricing and platforms that can be customized to meet the needs of each business.

“We founded Boomtown to address the process challenges businesses face when selling, activating, and servicing products & services. We saw major shortcomings with available solutions, which prevented companies from delivering exceptional customer experiences,” said Alfred ‘Chip’ Kahn IV, Founder & CEO. “So, we built a Product Support Platform that solves for the most critical dimension of this challenge, which is delivering the right knowledge to the right person at the right time - in context.”

Digital.com developed this guide to help small businesses and startups make informed decisions about customer service solutions. To access the complete list of top help desk software systems, please visit https://digital.com/blog/help-desk-software/.

Boomtown’s Product Support Platform delivers excellent customer experiences along every stage of the customer lifecycle via Knowledge Delivery. Its AI-powered capabilities ensure that the right knowledge is delivered to the right person at the right time. Its features include:

  • Knowledge Delivery, which leverages AI to deliver relevant, contextual knowledge to internal teams and customers to solve issues regarding virtually any product or process
  • Orchestration and workflow automation
  • Unified multiple customer service channels in a single queue
  • Developer friendly SDKs to embed a powerful and multi-functional help button

Boomtown also boasts a considerable suite of other benefits including skill-based task routing, an integrated ecosystem for team collaboration, proactive real-time insights and suggestions, among others. Features are tied to specific modules so you only pay for exactly what you want to use.

Demos and Free Trials are available upon request. Pricing is available by custom quotes only.

Digital.com reviews and compares the best products, services, and software for running or growing a small business website or online shop. The platform collects twitter comments and uses sentiment analysis to score companies and their products. Digital.com was founded in 2015 and formerly known as Review Squirrel. To learn more, visit https://digital.com/.