News & Updates

OvationCXM and PayPal Collaborate To Elevate Merchant Experiences Through PayPal’s Complete Payments Platform

The collaboration combines PayPal’s innovative PayPal Complete Payments Platform with OvationCXM’s customer experience management, partner network and industry expertise.

OvationCXM, a global leader and provider of customer experience management (CXM) technology, has entered a collaboration with PayPal. Together, OvationCXM and PayPal will collaborate to drive world-class CX for merchants in-store and online through OvationCXM’s CXM platform and PayPal’s Complete Payments Platform, which includes PayPal’s Zettle point-of-sale (POS) smart terminal and payments platform.

OvationCXM will be an integral part of PayPal’s focus on the buying journey – driving market leadership and customer acquisition of its platform and helping drive value to end merchants to ensure a world-class customer experience through collaboration with the global payment leader’s capabilities. OvationCXM will also focus on helping drive value to ISOs, banks, ISVs, and others who work with PayPal to deliver value to their end markets.

"PayPal is one of the world's greatest fintech and payments companies, and we are thrilled to be part of this go-to-market collaboration," said Glen Kelley, chief revenue officer for OvationCXM. “Our deep industry expertise ensures that end merchants and customers are delivered the highest level of satisfaction during their experience."

For organizations focused on advancing customer experience transformation, OvationCXM offers a suite of CX solutions, including its AI-infused CXM platform and remote and field support to ensure everyone in the payments ecosystem is seamlessly connected in real-time and working together for the benefit of their shared customer. OvationCXM’s platform leverages the latest advances in generative AI to ensure team members and customers are provided the right information at the right time in their journey – which drives greater satisfaction and a faster time to revenue.

For more information on how to get started with PayPal’s smart terminal capabilities or OvationCXM’s customer experience management tools, contact us.

For media inquiries, contact OvationCXM head of marketing, Sherri Schwartz.