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Founder and CEO, Alfred "Chip" Kahn shares additional details about the announcements made this week, including a new name, funding and a growing customer list.
Boomtown Rebrands to OvationCXM, Lands $20 in Funding amid Significant Growth and Customer Expansion
One strength of next-generation CXM technology is how it unlocks customer data from silos. Sometimes that includes a CRM, but it doesn't have to.
Do you need a CXM platform if you have a CRM? Learn why a CXM serves as a complement to a CRM and fixes fragmented customer journeys.
Digital transformation initiatives only increase the fragmentation of customer experiences. Enterprises are losing control of their customer journeys.
Dive into the true differences between Customer Experience Management (CXM) and Customer Relationship Management (CRM).
Increasing interest rates won't stop consumers from flocking to Fintechs. They won’t stop the flight of commercial and business banking clients, either.
That’s why tapping into network effects is so essential for banks to keep up with client demand, lest they lose out to fintechs that can provide a better experience. Thus, becoming interoperable is of paramount importance.
In a world that is increasingly reliant on digital infrastructure that keeps us constantly connected, realizing the lifetime value of a customer starts with ensuring that your product or service is able to provide or tap into network effects.
Customers will naturally have different experiences of an organization at different phases along their journey. Different teams will interact with customers according to a diverse range of objectives and priorities in line with their function, but there is one thing that they must all strive to do in order to keep their customers satisfied: ensure that those experiences are excellent. That’s why understanding what customers need out of each experience – at each phase of the journey – is crucial. We’ve written this E-Book, to help enterprises and the people who lead them – every step of the way.
Digital success over the next decade will come down to one fundamental issue: can companies get past the pull mentality of the Web 1.0 era and embrace a push philosophy that weaves orchestration technology together with knowledge workers in the AI era? AI-driven knowledge delivery needs to be built into an orchestration layer that is able to tap into all of a company's underlying knowledge and data repositories.
With outsourced support, it is possible for any organization to save money while streamlining their support processes and providing better experience for their partners. Particularly in the B2B space, taking this approach can help your organization scale profitably and efficiently. While outsourcing can often stir feelings of apprehension, this guide will allay any anxiety associated with taking the outsourced approached to supporting your customers.
This e-book will provide you with a deeper understanding of the role product support plays within a larger customer experience strategy and in the context of the evolving B2B landscape. This knowledge will allow you to implement effective, efficient product support systems for all of your customers and devices.
The world for VARs is changing fast. If you don't change with it, you might find yourself left behind. It's time for a shift to recurring revenue.
It’s no longer enough to provide helpful, friendly support – it also needs to be fast, convenient, and low-effort for the customer. Transform your support operations from an analog, reactive, siloed approach to the digital, proactive, omnichannel support your customers deserve.
What if you could support your customers before they asked for help – or even prevent their problems from occurring in the first place? In this guide, we explore how to use technology & network monitoring to inspire lifelong customer loyalty.
In our fast-paced, mobile-first world, today’s customers don’t have the same patience they did a few years ago. They expect to be able to ask you questions whenever they want, however they want, on any device they want. Learn how to keep up.
The hyperconnected, technology-driven age we live in has led to a shift in customer demands. People insist on and expect accelerated service while simultaneously increasing quality. By integrating AI, bots & automation into your customer support strategy, you can provide your team with the right tools and technology to drive customer satisfaction forward while solidifying loyalty.
Artificial intelligence technology will soon live at the heart of all types of software, operations, and entire business models. Proactive support will become the standard and companies will use support automation to begin to focus on customer experience as a holistic strategy.
Real-world businesses increasingly rely on technology to deliver on their brand promises. Advances in technology create both opportunities and challenges for these businesses.