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Brands say CX is a priority, but only 1 in 10 customers claim they receive excellent service. Is CX technology necessary to bridge this gap?
There's a handful of brands repeatedly awarded for their elite CX delivery. Learn what they do to achieve consistently excellent CX.
Discover the latest AI trends transforming customer experience in 2023 and beyond. Alan Finlay, Head of Product, shares expert insights on generative AI, use cases, and integration strategies.
A Q&A with our head of product about how generative AI is changing and improving CX and what's next.
Glen Kelley is a long-time financial services veteran and he shares his experience managing customer experience in a complicated customer journey through merchant services.
How do IT leaders balance CX innovation with a challenging economy, the emergence of AI into daily use and buy vs. build decisions?
Discover the power of generative AI in our next-generation CXMEngine, automating and elevating customer journeys with intelligence.
Vaneet Grewal, OvationCXM's global head of financial services and a long-time veteran of banking and software, shares his perspective on how customer service delivery can be an engine for driving relationship growth and deposits.
Control the customer journey to drive customer retention and revenue. Hear about this strategy from co-founder Guiseppi Marzelli.
Learn how KeyBank is using OvationCXM to deliver a superior overall experience together with a best-in-class merchant processing solution.
Payment Depot created a new business model: charge a monthly membership and provide direct access to wholesale rates for all card transactions.
Lightspeed is more than just a high-tech point of sale. They provide their customers with a simple way to build, manage and grow their business.
KeyBank partnered with OvationCXM to transform the performance of its merchant services business into a profit center.
How do businesses feeling about their banking experiences? The CXM Impact Report shares results from 4,000+ businesses who shared what's going well and what could be better.
Explore the importance of AI for CX with a focus on how generative AI can help businesses deliver superior customer experience and operational efficiency.
In this commentary, Alfred (Chip) Kahn, our CEO and founder, discusses the six use cases he believes have the greatest potential for CX.
Sherri Schwartz, OvationCXM's head of marketing, talked all things CX, leadership and marketing in this interview with MarTech360.
Chip walks through how companies can overcome the challenges around CX delivery in ecosystem partnerships to optimize customer satisfaction and business outcomes.
OvationCXM has been recognized for our AI-powered CXM technology that elevates end-user, partner and internal CX.
Sherri Schwartz shares five recommendations for CX marketing in a Forbes Communications Council article.
Our head of product, Alan Finlay, was interviewed about how conversational AI can be leveraged to elevate customer experience.
Read his insights on this disruptive technology.
Authority Magazine interviewed our founder and CEO, Chip Kahn, about his perspective on the future of money and banking.
Bolstering its presence in North America, Aevi’s partnership with OvationCXM will expand omnichannel digital in-person payments functionality and CX.
Head of marketing, Sherri Schwartz, was featured by the Forbes Communications Council for her take on how CXM impacts customer experience.
The addition of ChatGPT is evolving the CXMEngine platform with the latest artificial intelligence modeling, driving deeper AI-driven conversations in real-time.
OvationCXM was profiled in The Green Sheet, touted as an industry leading solution for companies that want to future proof their customer experiences.
OvationCXM announces its 2022 Financial Services CXM Impact Report is now available. It features research drawn from surveying 4,000 businesses on their financial services customer experience.
Boomtown Rebrands to OvationCXM, Lands $20m in Funding Fueled by Record Growth and Significant Customer Expansion
OvationCXM CEO and founder, Alfred Kahn, shares his insights on how to foster collaboration in a tech culture as part of the Forbes Technology Council.
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