Resource Center

In this 2023 CX year in review, Founder and CEO, Alfred (Chip) Kahn, shares his key takeaways from this year and his predictions for 2024.

A Q&A with our head of product about how generative AI is changing and improving CX and what's next.

Glen Kelley is a long-time financial services veteran and he shares his experience managing customer experience in a complicated customer journey through merchant services.

Watch a quick demonstration of an AI voice bot in action, trained on OvationCXM resources.

Learn how AI-powered voicebots can slash support costs quickly while enhancing the quality and speed of your customer service in a live webinar, hosted by customer support and voice AI experts.

Regulators have issued guidance that banks are responsible for the CX delivered by partners on their behalf. Learn how to mitigate that compliance risk.

MerchantE choose OvationCXM to provide self-service capabilities to merchants and enhance support.

A top five U.S. bank uses OvationCXM to power its knowledge bases, transforming employee and customer expeirences.

QubicaAMF selected OvationCXM to provide field service support of its bowling equipment, ensuring fast, reliable onsite service.

Learn how Generative AI is fast becoming an asset to enhance and streamline customer support in the merchant services industry.

When is comes to CX management technology should you build vs. buy it? This ebook offers key questions to ask to make that decision for your orgaization.

Learn how customer journey analytics provides powerful business outcomes by supporting insights, connectivity and efficiency.