Explore our resources.
Communication gaps and missing information might be funny in the telephone game, but it's disastrous in banking customer experience. Learn how to stop it.
Vivid Commerce, a full-service payment and commerce provider, expands its partnership with OvationCXM.
OvationCXM Joins IBM LinuxONE Partner Network to Accelerate Modernization for IBM Z Customers and expand its customer experience management capabilities
In this 2023 CX year in review, Founder and CEO, Alfred (Chip) Kahn, shares his key takeaways from this year and his predictions for 2024.
A Q&A with our head of product about how generative AI is changing and improving CX and what's next.
Glen Kelley is a long-time financial services veteran and he shares his experience managing customer experience in a complicated customer journey through merchant services.
Discover the power of generative AI in our next-generation CXMEngine, automating and elevating customer journeys with intelligence.
Vaneet Grewal, OvationCXM's global head of financial services and a long-time veteran of banking and software, shares his perspective on how customer service delivery can be an engine for driving relationship growth and deposits.
Control the customer journey to drive customer retention and revenue. Hear about this strategy from co-founder Guiseppi Marzelli.
Learn how KeyBank is using OvationCXM to deliver a superior overall experience together with a best-in-class merchant processing solution.
Payment Depot created a new business model: charge a monthly membership and provide direct access to wholesale rates for all card transactions.
Lightspeed is more than just a high-tech point of sale. They provide their customers with a simple way to build, manage and grow their business.
Learn how customer journey analytics provides powerful business outcomes by supporting insights, connectivity and efficiency.
KeyBank partnered with OvationCXM to transform the performance of its merchant services business into a profit center.
How do businesses feeling about their banking experiences? The CXM Impact Report shares results from 4,000+ businesses who shared what's going well and what could be better.
In this interview by The Green Sheet, CEO Chip Kahn joins a panel discussion on orchestration in the payments industry.
OvationCXM Joins IBM LinuxONE Partner Network to revolutionize CX for banking customers using IBM Z.
Vivid Commerce will continue to utilize our support services and deepen its use of our customer experience management (#CXM) platform.
In this commentary, Alfred (Chip) Kahn, our CEO and founder, discusses the six use cases he believes have the greatest potential for CX.
Sherri Schwartz, OvationCXM's head of marketing, talked all things CX, leadership and marketing in this interview with MarTech360.
Chip walks through how companies can overcome the challenges around CX delivery in ecosystem partnerships to optimize customer satisfaction and business outcomes.
OvationCXM has been recognized for our AI-powered CXM technology that elevates end-user, partner and internal CX.
Sherri Schwartz shares five recommendations for CX marketing in a Forbes Communications Council article.
Our head of product, Alan Finlay, was interviewed about how conversational AI can be leveraged to elevate customer experience.
Read his insights on this disruptive technology.
Authority Magazine interviewed our founder and CEO, Chip Kahn, about his perspective on the future of money and banking.
Bolstering its presence in North America, Aevi’s partnership with OvationCXM will expand omnichannel digital in-person payments functionality and CX.
Head of marketing, Sherri Schwartz, was featured by the Forbes Communications Council for her take on how CXM impacts customer experience.
The addition of ChatGPT is evolving the CXMEngine platform with the latest artificial intelligence modeling, driving deeper AI-driven conversations in real-time.
OvationCXM was profiled in The Green Sheet, touted as an industry leading solution for companies that want to future proof their customer experiences.
OvationCXM announces its 2022 Financial Services CXM Impact Report is now available. It features research drawn from surveying 4,000 businesses on their financial services customer experience.
Boomtown Rebrands to OvationCXM, Lands $20m in Funding Fueled by Record Growth and Significant Customer Expansion
OvationCXM CEO and founder, Alfred Kahn, shares his insights on how to foster collaboration in a tech culture as part of the Forbes Technology Council.
For media inquiries, please contact media@ovationcxm.com
To access our press kit click download.