Resource Center

Explore our resources.

Blogs

View All
What is Product Support?

When business customers need product support, there are four things they want in their customer experience. Learn more...

Six Real-World Examples of AI in Customer Support

AI-powered customer support continues to become embedded into a growing number of applications. We explore key areas in customer service that benefit from AI.

15 Strategies to Create a Seamless Customer Experience

Giving exceptional customer service experiences consistently is hard, but not impossible. We compiled a list of 15 strategies that work for any organization, in any industry, to deliver excellent CX.

The Standing Ovation: Executive Video Series

View All
Journey Mapping to Journey Orchestration

How do you turn journey mapping insights into action that drives positive CX results? Our experts share their advice.

Banking and Customer Experience in 2023

What is the current state of customer experience in banking and what's ahead for the industry? Our head of financial institutions, Vaneet Grewal, shares his insights in this CX Table Talk.

How IT Can Empower Great CX Without Breaking the Bank

OvationCXM CEO and Founder, Chip Kahn IV, and President, Tim Attinger, talk about how IT teams can pull more value from existing tech stacks and optimize customer experience using CXM technology.

Videos

View All
How to Recession-Proof Your Payments Business

Control the customer journey to drive customer retention and revenue. Hear about this strategy from co-founder Guiseppi Marzelli.

The Steps to Successful Customer Journey Mapping

Organizations who want to improve outcomes like customer churn or NPS scores can start by mapping the customer journey from end-to-end to uncover friction and improve the experience. Tyler Gerber provides best practices that contribute to success in customer journey mapping.

From Customer Journey Mapping to Journey Orchestration

How do you turn insights learned from customer journey mapping sessions into action? This Q&A with our experts, Tim Attinger and Tyler Gerber explore how to go from journey mapping to journey orchestration.

Case Studies

View All
KeyBank

Learn how KeyBank is using OvationCXM to deliver a superior overall experience together with a best-in-class merchant processing solution.

Lightspeed HQ

Lightspeed is more than just a high-tech point of sale. They provide their customers with a simple way to build, manage and grow their business.

Payment Depot

Payment Depot created a new business model: charge a monthly membership and provide direct access to wholesale rates for all card transactions.

eBooks and White Papers

View All
How to Fix Broken Customer Journeys and Improve Your Bottom Line

Learn how to effectively manage customer experiences by fixing broken or disjointed customer journeys, including the tools needed to optimize and measure success, across your ecosystem.

Related News

June 1, 2023
Forbes Communications Council Interview with Sherri Schwartz on CX Marketing Strategies

Sherri Schwartz shares five recommendations for CX marketing in a Forbes Communications Council article.

June 1, 2023
Retail Customer Experience Interview on ChatGPT

Our head of product, Alan Finlay, was interviewed about how conversational AI can be leveraged to elevate customer experience.

March 1, 2023
Customer Experience Magazine Shares CEO Alfred Kahn's Commentary on ChatGPT's Future

Read his insights on this disruptive technology.

March 8, 2023
Authority Magazine Interview with Alfred Kahn on the future of money and banking

Authority Magazine interviewed our founder and CEO, Chip Kahn, about his perspective on the future of money and banking.

March 7, 2023
Aevi Chooses OvationCXM to Transform its Customer Experience

Bolstering its presence in North America, Aevi’s partnership with OvationCXM will expand omnichannel digital in-person payments functionality and CX. 

February 1, 2023
How Financial Services Firms Can Improve The Customer Experience Through Customer Experience Management

Head of marketing, Sherri Schwartz, was featured by the Forbes Communications Council for her take on how CXM impacts customer experience.

February 21, 2023
OvationCXM Incorporates ChatGPT Into the CXM Platform To Drive Deeper Personalization Into the Customer Experience

The addition of ChatGPT is evolving the CXMEngine platform with the latest artificial intelligence modeling, driving deeper AI-driven conversations in real-time.

February 16, 2023
OvationCXM is Featured by The Green Sheet as industry-leading CX tool

OvationCXM was profiled in The Green Sheet, touted as an industry leading solution for companies that want to future proof their customer experiences.

October 27, 2022
OvationCXM Releases The 2022 Financial Services CXM Report

OvationCXM announces its 2022 Financial Services CXM Impact Report is now available. It features research drawn from surveying 4,000 businesses on their financial services customer experience.

September 13, 2022
Boomtown Rebrands to OvationCXM

Boomtown Rebrands to OvationCXM, Lands $20m in Funding Fueled by Record Growth and Significant Customer Expansion

October 22, 2022
Forbes Technology Council: Practical Ways Tech Leaders Can Build A Culture Of Collaboration

OvationCXM CEO and founder, Alfred Kahn, shares his insights on how to foster collaboration in a tech culture as part of the Forbes Technology Council.

View All

Inquiries & Media Kit

For media inquiries, please contact media@ovationcxm.com

To access our press kit click download.

Download

Subscribe to our newsletter

Platform
Solutions
Resources
About

    Own the journey. Guide the experience. Unleash the benefits.

    © 2023 OvationCXM. All rights reserved.

    OvationCXM, DBA of Boomtown Network Inc.

    Privacy Policy  |  Terms Of Service