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Blogs

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Customer Experience Management Technology: Must-Have or Nice-to-Have?

Brands say CX is a priority, but only 1 in 10 customers claim they receive excellent service. Is CX technology necessary to bridge this gap?

Lessons From the Best Customer Experience Brands

There's a handful of brands repeatedly awarded for their elite CX delivery. Learn what they do to achieve consistently excellent CX.

AI Trends in Customer Experience for 2023 and Beyond

Discover the latest AI trends transforming customer experience in 2023 and beyond. Alan Finlay, Head of Product, shares expert insights on generative AI, use cases, and integration strategies.

The Standing Ovation: Executive Video Series

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The AI Impact on Customer Experience

A Q&A with our head of product about how generative AI is changing and improving CX and what's next.

Streamlining CX in the Merchant Services Ecosystem

Glen Kelley is a long-time financial services veteran and he shares his experience managing customer experience in a complicated customer journey through merchant services.

An IT Perspective: Top CX Trends and Tools

How do IT leaders balance CX innovation with a challenging economy, the emergence of AI into daily use and buy vs. build decisions?

Videos

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CX + AI = OvationCXM

Discover the power of generative AI in our next-generation CXMEngine, automating and elevating customer journeys with intelligence.

How to Use Customer Experience to Drive Relationship Growth in Banking

Vaneet Grewal, OvationCXM's global head of financial services and a long-time veteran of banking and software, shares his perspective on how customer service delivery can be an engine for driving relationship growth and deposits.

How to Recession-Proof Your Payments Business

Control the customer journey to drive customer retention and revenue. Hear about this strategy from co-founder Guiseppi Marzelli.

Case Studies

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KeyBank

Learn how KeyBank is using OvationCXM to deliver a superior overall experience together with a best-in-class merchant processing solution.

Payment Depot

Payment Depot created a new business model: charge a monthly membership and provide direct access to wholesale rates for all card transactions.

Lightspeed HQ

Lightspeed is more than just a high-tech point of sale. They provide their customers with a simple way to build, manage and grow their business.

eBooks and White Papers

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Leveraging Customer Journey Orchestration to Transform Customer Experience in Real-Time

KeyBank partnered with OvationCXM to transform the performance of its merchant services business into a profit center.

The CXM Impact Report

How do businesses feeling about their banking experiences? The CXM Impact Report shares results from 4,000+ businesses who shared what's going well and what could be better.

Unleash the Power of AI-Driven Journey Orchestration for Superior CX

Explore the importance of AI for CX with a focus on how generative AI can help businesses deliver superior customer experience and operational efficiency.

Related News

September 27, 2023
OvationCXM CEO & Founder On How AI Can Automate and Elevate CX

In this commentary, Alfred (Chip) Kahn, our CEO and founder, discusses the six use cases he believes have the greatest potential for CX.

September 6, 2023
MarTech360 Interview With Sherri Schwartz, Head Of Marketing

Sherri Schwartz, OvationCXM's head of marketing, talked all things CX, leadership and marketing in this interview with MarTech360.

July 20, 2023
Founder and CEO Alfred (Chip) Kahn Featured in Forbes Technology Council on How to Improve CX Inside Ecosystems

Chip walks through how companies can overcome the challenges around CX delivery in ecosystem partnerships to optimize customer satisfaction and business outcomes.

June 21, 2023
OvationCXM Named to the 2023 AIFintech100 List

OvationCXM has been recognized for our AI-powered CXM technology that elevates end-user, partner and internal CX.

June 1, 2023
Forbes Communications Council Interview with Sherri Schwartz on CX Marketing Strategies

Sherri Schwartz shares five recommendations for CX marketing in a Forbes Communications Council article.

June 1, 2023
Retail Customer Experience Interview on ChatGPT

Our head of product, Alan Finlay, was interviewed about how conversational AI can be leveraged to elevate customer experience.

March 1, 2023
Customer Experience Magazine Shares CEO Alfred Kahn's Commentary on ChatGPT's Future

Read his insights on this disruptive technology.

March 8, 2023
Authority Magazine Interview with Alfred Kahn on the future of money and banking

Authority Magazine interviewed our founder and CEO, Chip Kahn, about his perspective on the future of money and banking.

March 7, 2023
Aevi Chooses OvationCXM to Transform its Customer Experience

Bolstering its presence in North America, Aevi’s partnership with OvationCXM will expand omnichannel digital in-person payments functionality and CX. 

February 1, 2023
How Financial Services Firms Can Improve The Customer Experience Through Customer Experience Management

Head of marketing, Sherri Schwartz, was featured by the Forbes Communications Council for her take on how CXM impacts customer experience.

February 21, 2023
OvationCXM Incorporates ChatGPT Into the CXM Platform To Drive Deeper Personalization Into the Customer Experience

The addition of ChatGPT is evolving the CXMEngine platform with the latest artificial intelligence modeling, driving deeper AI-driven conversations in real-time.

February 16, 2023
OvationCXM is Featured by The Green Sheet as industry-leading CX tool

OvationCXM was profiled in The Green Sheet, touted as an industry leading solution for companies that want to future proof their customer experiences.

October 27, 2022
OvationCXM Releases The 2022 Financial Services CXM Report

OvationCXM announces its 2022 Financial Services CXM Impact Report is now available. It features research drawn from surveying 4,000 businesses on their financial services customer experience.

September 13, 2022
Boomtown Rebrands to OvationCXM

Boomtown Rebrands to OvationCXM, Lands $20m in Funding Fueled by Record Growth and Significant Customer Expansion

October 22, 2022
Forbes Technology Council: Practical Ways Tech Leaders Can Build A Culture Of Collaboration

OvationCXM CEO and founder, Alfred Kahn, shares his insights on how to foster collaboration in a tech culture as part of the Forbes Technology Council.

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