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Key Trends in AI Support for Business Banking

Our business banking research reveals how comfortable business owners are with AI voice & chatbots in their financial services support.

Solving CX Frustrations and Friction in Business Banking Onboarding

33% of business banking customers said they would give more business to their financial services provider if they had a smoother onboarding journey. Read more...

The Business Banking Customer Experience Report

This powerful banking research reveals what businesses say about their financial services CX.

The Standing Ovation: Executive Video Series

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What's next for CX and AI?

What's ahead for AI-driven customer experience? Our head of product weighs in on the trends he sees and how he expects they will affect banking and other industries. he e

CEO Predictions: Banking, CX and Technology

Listen to this rapid-fire Q&A on banking, CX and technology in the coming year with our CEO Chip Kahn.

CX Year in Review and A Look Ahead with CEO Chip Kahn

In this 2023 CX year in review, Founder and CEO, Alfred (Chip) Kahn, shares his key takeaways from this year and his predictions for 2024.

Videos

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Modernizing Supplier Management in Your Trade Finance Ecosystem

Supplier orchestration using CXM technology helps trade finance teams make operations more efficient and reduces costs.

Quick Demo: AI-Powered Voice Agents for Customer Support

Watch a quick demonstration of an AI voice bot in action, trained on OvationCXM resources.

Webinar: Cut Customer Support Costs in 30 Days with AI Voice Agents

Learn how AI-powered voicebots can slash support costs quickly while enhancing the quality and speed of your customer service in a live webinar, hosted by customer support and voice AI experts.

Case Studies & Customer Spotlights

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National Processing

Payment processor National Processing chose OvationCXM for 24/7 customer support.

Treasury Management Onboarding: Tier 1 Bank

A Top Tier 1 bank overhauls its treasury management onboarding and service with OvationCXM.

Trade Finance: Buyer/Supplier Management

Trade finance supplier management benefits from OvationCXM's journey builder and ecosystem connections to orchestrate onboarding and servicing journeys.

eBooks and White Papers

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The State of Merchant Services and CX in Banking

Learn the state of merchant services CX in this research-filled infographic.

Customer Journey Mapping Checklist

Discover how to prepare and conduct a successful journey mapping session with this detailed toolkit.

How GenAI Customer Support Leads to More Profitable Merchant Services

Learn how Generative AI is fast becoming an asset to enhance and streamline customer support in the merchant services industry.

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