OvationCXM Pricing

Unlock greater value based on your business needs, not the number of seats.

TRUSTED BY THE WORLD'S BEST TEAMS

Unlock your best pricing.

At OvationCXM, we know the value of a connected customer experience can’t be tied to a single user, team, department or organization. That’s why we don’t throttle the number of people who can access our platform.

CXMEngine

Our core platform for robust management of workflows, case and customer management, and reporting.

Platform & API access
Unified management
Multi-touch communication
Reporting & analytics
CXMEngine + Journeys

Add our exclusive journey orchestration tool to design and launch unlimited, personalized customer journeys. Synced with legacy systems and leading platforms to trigger next steps and automate communication.

Platform & API access
Unified management
Multi-touch communication
Reporting & analytics
Journey orchestration & automation
CXMEngine + Connections

Turbocharge CXMEngine by connecting it to your partner ecosystem. Gain a unified view of all customer interactions by plugging into leading platforms and partners with our no-code tech connectors, opening up visibility and collaboration as customers traverse your ecosystem.

Platform & API access
Unified management
Multi-touch communication
Reporting & analytics
Ecosystem Marketplace
CXMEngine Platinum

Unleash the full power of CXM with our core platform CXMEngine, journey orchestration and the connection to our ecosystem marketplace.

Platform & API access
Unified management
Multi-touch communication
Reporting & analytics
Journey orchestration & automation
Ecosystem Marketplace

Add fuel to your CXMEngine with premium add-ons.

Knowledge
Conversations
Tech Connectors

We know you have questions. We’ve answered the ones we get most often.

Is pricing really not tied to a limited number of users?

Our ultimate goal is to help your business drive improvements in the customer experience management processes. We work with you to identify opportunities for improvements and price based on module and scope of work. Our clients can attest to the incredible value they receive through this process.

How do I know what the best package is for my needs?

You may have a good idea of what you need based on the pricing details provided on this page. Ultimately, however, we work with you to determine how to best deliver business impact as quickly as possible. Through this process, we will recommend the best package and add-ons, if necessary, for your needs.

Can I upgrade to a different package at any time?

We understand that your business needs may evolve. As partners in your customer experience management process, we will work with you to change your package as your business needs evolve.

How do the premium add-ons work?

Our premium add-on package is designed to help you unlock greater usability based on your (evolving) business needs.

In addition to software, does OvationCXM offer services?

Of course! OvationCXM clients can access our incredible CX Support team and CX Activation Network for remote and onsite live help.

“We receive fast and reliable customer service for our merchants. The staff is very knowledgeable, the software is easy to use, and the staff works quickly to resolve our merchant’s issues allowing us to expand faster without worrying about the overhead of customer support.”

— Drew Sementa

CEO, Tidal Commerce

Are you ready to fix your broken customer experiences?

Own the journey

Guide the experience

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