Your healthcare ecosystem is complex with many providers, payers, patients, technology companies, legacy systems and internal and external teams. Bring them together into a single view to optimize your customers' experiences with CXMEngine for Healthcare and Life Sciences.
Improved patient satisfaction.
Increased patient engagement.
Data-driven decision making.
Real-time cross-organization collaboration.
Enhanced member loyalty and retention.
Better health outcomes.
Reduce errors and improve coordinated delivery across multiple healthcare providers with a single view of the healthcare consumer. Empower teams with the information they need to ensure they are on the same page.
Easily map care journeys across healthcare providers, payers, pharmaceutical and medical device companies with our drag-and-drop journey builder. Create automated actions, tasks and notifications to encourage journey progress and prevent details from falling through the cracks.
Uncover why and where care journeys break down in real-time, including leveraging AI-powered suggestions to address common challenges and bring to light previously hidden bottlenecks.
Complete Patient View
AI-Powered Query Routing & Response
Ecosystem Data Aggregation
Smarter Patient Mgmt & Engagement
Efficient Complaint Resolution
Product & Tech Support
Collect & Analyze Customer Feedback
Enrollment & Claims Processing
Whether your support teams are out of capacity or you want to leverage a partner to handle all of your support, OvationCXM provides remote support to healthcare and life sciences clients to monitor and quickly respond to customers 24x7 across phone, chat, and email from a single integrated interface.