Are your customer journeys broken and in need of emergency treatment?
Your healthcare ecosystem is complex with many providers, payers, patients, technology companies, legacy systems and internal and external teams. Bring them together into a single view to optimize your customers' experiences.
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Is your ecosystem creating
more chaos, leading to fractured customer care?
CXMEngine® is the first CX platform to fix broken journeys in the most critical moments - before customers become frustrated and leave. Aggregate your customer interactions in one space to take control of your customer experience.
Activate customers faster from a single screen
Proactively find and resolve obstacles
Communicate cross-channel
Accelerate contract-to-revenue cycle.
Build workflows to streamline service and support.
See where customers are in their progress and step in to guide them to next steps in the sales, activation or servicing process.
Remove roadblocks and trigger nudges to overcome the obstacles slowing them down.
Empower communication, collaboration and knowledge.
Communicate with customers faster, seamlessly solve concerns and create positive outcomes by expanding visibility, collaboration and communication between all of your stakeholders.
Knock down silos between ecosystem partners and your organization. See your customer's entire interaction history in a single screen. No multiple logins or toggling.
Communicate across multiple channels - SMS, chat, email, phone without leaving CXMEngine.
Take back the relationship, even as your partner network grows, by managing the whole experience, end-to-end with CXMEngine's powerful tools.
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Augment with remote & field support.
Enjoy time and cost savings by leveraging our remote support and field activation network, alongside CXMEngine, to provide assistance during customer journeys.
Our on-demand technology experts can be an extension of your internal support team, or we can step in and take it off your plate entirely.
“Activating and supporting new customers has never been this easy. We have active and happy customers with just a few clicks.”
President, retriever merchant solutions
Ready to see how OvationCXM can unlock immediate benefits across your teams?
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