Rectangle Health

Summary

Rectangle Health, a leading healthcare technology company, empowers medical, dental and specialty practices with seamless and secure technology to drive revenue by increasing patient payments and streamlining practice management and payment processing. Rectangle Health provides advanced payment and pre-registration technology solutions that interface with any practice management systems or electronic health records to reduce waiting room times, offer contactless payment options and recurring payment plans, and improve bottom line numbers.

Challenge

As a partner to healthcare organizations across the United States, Rectangle Health knows that practices rely on all office systems to function seamlessly. Rectangle Health’s clients rely on their healthcare and payment technology to operate correctly and quickly, to keep waiting times short, to securely maintain accurate patient information, and to ensure an overall positive patient experience. 

Rapid Growth Caused:

• Backlogged practices and long customer waiting times
• Manual efforts to follow up on customer interactions
• Disconnected internal communication processes
• Inefficiency navigating multiple technology systems

Solution

Rectangle Health partnered with OvationCXM to deliver exceptional product support at scale across multiple communication channels within a single platform. By providing a single point of contact for any payment troubleshooting needs, OvationCXM furthers Rectangle Health’s goal of delivering easy-to-use technology, while having the complex backend ability to interface with multiple technologies. 

Rectangle Health is also working with OvationCXM to set up a connector with a key ecosystem partner to enable seamless collaboration between their organizations and deliver unified experiences for shared customers.   

With OvationCXM, Rectangle Health is now able to:

• Monitor and quickly respond to customers 24x7 across phone, chat and email
• Create cases in Rectangle Health’s CRM automatically
• Connect data across internal systems
• Deliver knowledge to agents quickly 
• Load-balance work assignments
• Provide a friction-free customer experience 

“[OvationCXM] is a strategic partner for us and is an integral part of our ability to deliver great customer experiences and deliver fast, consistent, and high-quality support for our customers. They are easy to work with and have proven they can quickly provide flexibility to our business as we expand. We’re excited to have them as part of our team."
-Sandie Ryan, Vice President, Business Operations, Rectangle Health

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