OvationCXM helps you discover how your customers are experiencing your organization by precisely mapping their journey, including every touchpoint, communication channel, system and team that touches your customer. Ultimately, you'll see your current state journey from beginning to end and receive recommendations about how to optimize it to drive more revenue and customer satisfaction.
What to Expect:
1. 30-minute introductory call to discuss your journey mapping needs
2. Conduct journey mapping design workshop with your teams
3. Takeaway detailed journey maps and recommendations from your workshop
4. Discover opportunities to turn your insights into action with CXMEngineⓇ
After your journey mapping session, you have the opportunity to take your insights and put them into practice with Journeys, our drag-and-drop journey orchestration tool within our CXMEngine® platform.
Journeys helps you design, track and adjust personalized customer experiences, in real time - across business lines and your partner ecosystem.
Gain a unified view of your shared customer and their interactions and engagements across the ecosystem.
See Journeys in action.
Complete the contact form above. We’ll conduct a 30-minute introductory call to prepare you for your journey mapping session.
Schedule the journey mapping session, and include cross-organizational employees at all levels plus outside partners.
Turn completed journey map insights into recommended action steps that drive efficiency, customer satisfaction and revenue.