Create separate customer and employee journeys viewed in a single screen, using drag and drop ease.
Create automated actions and tasks to encourage journey progress and prevent details from falling through the cracks.
Bring all your tools together and connect to your partners’ systems to view all customer interactions and engagements for ultimate journey visibility.
See, measure and report on key journey metrics in real-time, including friction points that lead to frustration.
"OvationCXM at the time helped to solve our other pain point in taking back front-end experience and the servicing experience. [It] allowed us to create a unique journey for our clients on the servicing side and take back that portion of the value chain... We now have leading NPS and client retention statistics in the space."
head of commercial product & innovation, Keybank