Build order out of a chaotic ecosystem and provide customers with peace of mind.
CXMEngine® is changing how enterprises manage customer experience by unlocking interaction data siloed in different systems of record as well as in third-party partner systems.
In a single, intelligent workspace, design unlimited customer journeys or use our pre-built templates to jumpstart new revenue opportunities and better care for existing clients.
Monitor progress toward milestones and automate triggers to lead customers from point A to point B.
Keep your legacy tech stack, but change how customers experience it with OvationCXM.
Whether your support teams are out of capacity or you want to leverage a partner to handle all of your support, OvationCXM has an expert team of support engineers to come alongside your company. We have deep expertise in the retail technologies used to run your business.
Enable support across preferred channels including phone, chat, SMS, and email. Enjoy end-to-end resolution management, as if we were an extension of your enterprise.
“Ensuring our customers have the best product support possible is a top priority for Vivid. With OvationCXM's platform and support services, I can focus on growing our business knowing that our customers are getting the product support they need to grow their business.”
President & CEO, Vivid payments