Drive costs down and improve loyalty through streamlined, personalized journeys and in-the-moment support exactly when shoppers need it.
Connect the dots across all the touchpoints in the shopper journey in one place, and create cross–channel experiences that close the gap between what consumers expect and what they currently receive.
Put journey building in the hands of the business line. Create separate customer and employee journeys viewed in a single screen, using drag and drop ease. Create automated actions and tasks to encourage journey progress and prevent details from falling through the cracks.
Stay responsive to shoppers 24/7 using intelligent virtual assistants that can triage incoming requests with ease, including routing to the right human with all the context and information they need to respond to the request immediately. Easily generate AI–powered insights on customer intent, language and sentiment to empower agents to take the next best action.
Order Fulfillment & Delivery
Next Best Product Recommendation
Feedback & Review Management
Cross-Sell & Upsell
Book Expert Consultation
Retail Ecosystem Connection
Engagement Insights & Analytics
Whether your support teams are out of capacity or you want to leverage a partner to handle all of your support, OvationCXM has an expert team of support engineers to come alongside your company. We have deep expertise in the retail technologies used to run your business.
Enable support across preferred channels including phone, chat, SMS, and email. Enjoy end-to-end resolution management, as if we were an extension of your enterprise.