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Customer Experience Orchestration for Seamless Shopper Experiences
Deliver faster support, seamless transactions and loyalty-building experiences — powered by AI.
Elevate how customers experience your brand with our Customer Experience tools
Case Management
Track and resolve issues across stores, equipment, and vendors in one place.
Guided Customer Journeys
Streamline store activations, service rollouts and customer workflows without delays.
Elevated brand
Deliver consistent, reliable experiences that improve loyalty and reputation.
Central Communication Hub
Replace scattered emails and long phone waits with a central spot for collaboration.
AI Assistance for Lean Teams
AI summaries, alerts and automations streamline effort, save time.
How retailers can leverage CXMEngine.
Journey Personalization
Order Fulfillment & Delivery
Next-Best-Product Recommendations
Omnichannel Engagement
Feedback & Review Management
Cross-Sell & Upsell
AI Automation & Copilot
Retail Ecosystem Connection
CX Insights & Analytics
Trusted by Leading Retailers, Hospitality Brands and Partners
Technical Remote & Field Support To Extend Your Team
Our network of IT technicians can augment your customer support through on-shore 24/7/365 remote support plus onsite field activation services.
- Deep expertise in retail technology
- US-based, white labeled support
- Delegate all of your support to us or supplement your existing team
- Managed by OvationCXM project managers from beginning to end
Orchestrate your retail operations to maximize return.
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OvationCXM, DBA of Boomtown Network Inc.