OvationCXM tames the chaos of complex ecosystems.
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Complex ecosystems
can lead to customer frustration.
Fintech, martech, insurtech, healthtech or another tech?
It takes an ecosystem to stay ahead of customer expectations, but it also makes it harder to keep track of them. With multiple legacy systems and CRMs, third-party partners, communication channels and internal and external teams, customers can get bounced around.
Unleash positive business outcomes by doing what you promise.
OvationCXM clients report dramatic improvements in key metrics.
Faster Time-to-Revenue
Lift in revenue growth
Lower Support Costs
Drop in call volume
Happier Customers
Increase in NPS scores
Stickier Customers
Drop in attrition
Higher Team Satisfation
Jump in employee satisfaction scores
More complete view of customer
Improvement in service visibility
Unlimited Customer Journeys
Strengthen customer satisfaction with your solution.
Our intuitive drag-and-drop designer empowers you to create, automate and optimize an unlimited number of journeys for sales, onboarding and support use cases.
Nudge desired behaviors and streamline workflows to guide progress.
Provide internal teams and partners with a shared view of a customer’s interactions for efficient and informed collaboration and communication.
Overcome Customer Data Silos
Customer interaction data, all in one place.
Connect your internal teams and ecosystem partners into a single, shared view of a customer’s interactions, wherever they occur.
Speed up response time by enabling more informed and efficient collaboration and communication.
Eliminate the need to consult multiple applications or open numerous screens to determine journey progress or next steps.
CXMEngine® captures and displays the entire customer journey in one place, no toggling required.
No Re-architecture Needed
Don't change your tech stack.
Designed for quick go-live, CXMEngine leverages our pre-built Tech Connector Marketplace, which offers plug- and-play capabilities with many platforms, including leading CRM and case management systems.
Many CXMEngine clients successfully go live in 60-90 days!
"OvationCXM aligns with our mission to deliver new technologies to the market and offer innovative, integrated solutions that help our customers simplify business complexity and concentrate on growing their business."
President, Paya
