It takes an ecosystem to stay ahead of customer expectations, but it also makes it harder to keep track of them. With multiple legacy systems and CRMs, third-party partners, communication channels and internal and external teams, customers can get bounced around.
OvationCXM clients report dramatic improvements in key metrics.
Unlimited Customer Journeys
Our intuitive drag-and-drop designer empowers you to create, automate and optimize an unlimited number of journeys for sales, onboarding and support use cases.
Nudge desired behaviors and streamline workflows to guide progress.
Provide internal teams and partners with a shared view of a customer’s interactions for efficient and informed collaboration and communication.
Overcome Customer Data Silos
Connect your internal teams and ecosystem partners into a single, shared view of a customer’s interactions, wherever they occur.
Speed up response time by enabling more informed and efficient collaboration and communication.
Eliminate the need to consult multiple applications or open numerous screens to determine journey progress or next steps.
CXMEngine captures and displays the entire customer journey in one place, no toggling required.
No Re-architecture Needed
Many CXMEngine clients successfully go live in 60-90 days!
"OvationCXM aligns with our mission to deliver new technologies to the market and offer innovative, integrated solutions that help our customers simplify business complexity and concentrate on growing their business."