One bad experience can lead to a lost customer. CXMEngine elevates your service for strong business outcomes and happier customers.
Increase in service visibility
Increase in employee satisfaction
Reduction in operating costs
Engage self-learning AI to supercharge productivity with suggested solutions and responses. The platform learns from each interaction to inform the next engagement across communication channels, effectively taking the best responses and disseminating them across the team.
Improve customer outcomes by moving knowledge to the edge with FAQs, helping your team focus on the tougher customer challenges.
60% of businesses said it took more than four contacts to resolve issues with their financial provider. High support volume is a drain on teams, budgets and business outcomes. Deliver great outcomes with a service gateway that makes you the “front door” for effective first-contact resolution.
CXMEngine seamlessly routes issues across internal teams, third parties and ecosystem partners to reduce customer frustrations with cold hand-offs and confusing next steps.
Customers never need to call, hang up, call back and repeat who they are and what they need. Our platform stops the “ping pong” effect.
Win customers for life with solution and network monitoring to proactively solve issues before it affects them.
Proactively monitor your customer’s environment, identify faults around your solution, and deliver all those signals in one pane of glass or via API while automating routine tasks.
Notify customers that help is one the way before they contact you - surprise and delight.
Technology products can be complex to support, update and sometimes, replace.
OvationCXM gives you seamless access to a network of on-demand technology product experts. Tap into our service layer for 24/7 remote and in-person technology help.Learn More
“Ensuring our customers have the best product support possible is a top priority for Vivid. With OvationCXM's platform and support services, I can focus on growing our business knowing that our customers are getting the product support they need to grow their business.”
President & CEO, Vivid Payments