For over five years, AI has been at the core of CX Manager. With cutting-edge advancements, we've supercharged every capability for the ultimate AI-powered CXM workspace your teams deserve. With CX Manager, all your tools, cases and conversations work as one. The result? No more disjointed handoffs, communication gaps and frustrated customers.
See and engage with your customers across their journeys, including when they are interacting with trusted partners, within a single screen. Communicate directly and intelligently with customers within this workspace using near-instant AI-generated context and sentiment for rapid query and case resolution.
Easily gather customer information and feedback using powerful, fully customizable forms directly within CX Manager. Collect accurate and reliable data using validation rules and error-checking mechanisms, and use form templates to drive efficiency and speed.
Optimize workloads, automate engagements and give employees the information they need instantly to help customers in real-time. Summarize customer and case information in seconds using our powerful AI and easily collaborate with team members and partners across organizations for the ultimate in connected customer experiences.
Deliver intelligent AI-generated answers to agents in an instant and when exactly when they need it. Easily generate well-crafted next responses and automatically create draft knowledge articles in your brand voice using the power of AI.
"OvationCXM at the time helped to solve our other pain point in taking back front-end experience and the servicing experience. [It] allowed us to create a unique journey for our clients on the servicing side and take back that portion of the value chain... We now have leading NPS and client retention statistics in the space."
head of commercial product & innovation, Keybank