OvationCXM is the first CXM platform to eliminate frustrating customer experiences in near real-time. Using sophisticated journey orchestration and automation tools, companies can optimize their customer relationships with better visibility, collaboration and communication.
See your customer's entire relationship with you and your partners at a glance.
Send and receive information between internal systems and partner ecosystems without leaving your case screen.
Build personalized experiences, step-by-step, to guide customers to their journey destination. Support teams, partners and customers see journey progress, next steps and who is responsible.
Leverage this add-on to the platform to provide on-demand knowledge. Coach customer experience agents, old and new, by equipping them with information to support customers with timely answers.
Hear what our clients have to say about the CXMEngine.
“I love how it has everything we need in a single place. We use email, chat, and phone to help customers but also use chatbots, have a knowledge base, and use online forms and schedulers to capture information and set meetings. We don’t need to get a bunch of other products to work together.”