How OvationCXM works

An overall CX solution to flawlessly orchestrate complex, multi-provider customer journeys efficiently and effectively.

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The only Customer Experience (CX) solution that turns ecosystem chaos into smooth customer experiences. See our tools that you can’t get anywhere else.

The building blocks for ultimate CX orchestration

Journeys
• Drag-and-drop builder for business lines. No IT.
• Publish journeys in minutes. Change on the fly.
• Build partner actions in, and trigger automations.
• In-journey AI recommendations and insights.
• Own your brand experience from end to end.

Typical outcomes:
↗10% revenue growth
↗20% increase in product penetration
Learn about Journey Orchestration
Ecosystem
• Real-time partner data sync.
See every interaction anywhere.
• Understand context of partner engagement.
• Monitor journey progress. Solve friction in the moment.
• Instant updates - no stale batch feeds.
• Ecosystem works as unified CX team.

Typical outcomes:
↗75% revenue growth
↗20% drop in operating expenses
↗60% increase in NPS scores

Learn More ↗
Artificial Intelligence
• Expanded AI insights from ecosystem data.
• Analytics, enterprise-level to specific journey steps.
• Smarter, faster agent assist.
AI summarizations and next-best actions.
• Plug-and-play, multi-model approach.
Choose best AI model for each use case.
• Data security and response guardrails built in.

Typical outcomes:
↗75% time saved - customer resolution
↗25% increase in agent and manager efficiency
↗360% ROI payback in less than 3 months
Learn More ↗
Journeys
• Drag-and-drop builder for business lines. No IT.
• Publish journeys in minutes. Change on the fly.
• Build partner actions in, and trigger automations.
• In-journey AI recommendations and insights.
• Own your brand experience from end to end.

Typical outcomes:
↗10% revenue growth
↗20% increase in product penetration
Learn More ↗
Ecosystem
• Real-time partner data sync. See every interaction anywhere.
• Understand context of partner engagement.
• Monitor journey progress. Solve friction in the moment.
• Instant updates - no stale batch feeds.
• Ecosystem works as unified CX team.

Typical outcomes:
↗75% revenue growth
↗20% drop in operating expenses
↗60% increase in NPS scores

Learn More ↗
Artificial Intelligence
• Expanded AI insights from enriched ecosystem data.
• Analytics from enterprise-level to specific journey steps.
• Smarter, faster agent assist. AI summarizations and next-best actions.
• Plug-and-play, multi-model approach. Choose best AI model for each use case.
• Data security and response guardrails built in

Typical outcomes:
↗75% time saved - customer resolution
↗25% increase in agent and manager efficiency
↗360% ROI payback in less than 3 months
Learn More ↗

More CXM tools

CX Manager
All customer cases. One screen. Never lose track of details.
Knowledge
AI-sourced. From your resources. Eliminate "I don't know."
CX Services
Add remote or on-demand field support, not headcount.
CX Connect
Make it easy to find knowledge or virtual help in the the moment.