By 2025, 1 in 10 tech leaders will be the de facto CX leader for their organization. Our COO, Mike Schwartz, shares his insights from decades of IT leadership.
How do you turn journey mapping insights into action that drives positive CX results? Our experts share their advice.
What is the current state of customer experience in banking and what's ahead for the industry? Our head of financial institutions, Vaneet Grewal, shares his insights in this CX Table Talk.
OvationCXM CEO and Founder, Chip Kahn IV, and President, Tim Attinger, talk about how IT teams can pull more value from existing tech stacks and optimize customer experience using CXM technology.
Learn how to make the most of your organization's journey mapping sessions, hosted by OvationCXM experts Tim Attinger and Tyler Gerber
What do you need to conduct a productive journey mapping session? Our experts, Tim Attinger and Tyler Gerber, provide the how-to framework for successful customer journey mapping.
OvationCXM experts, Tim Attinger and Tyler Gerber, define journey mapping and why it's important to organizations focused on customer experience.
