Our head of FIs, Vaneet Grewal, sat down to share his thoughts on banking and CX in 2023, including:
• The current state of banking digital transformation
• Challenges banks face innovating with micro-services and complex ecosystems
• Why CXM technology is so well suited to banking
• His prediction for customer experience trends to watch in 2023
How do you turn journey mapping insights into action that drives positive CX results? Our experts share their advice.
What is the current state of customer experience in banking and what's ahead for the industry? Our head of financial institutions, Vaneet Grewal, shares his insights in this CX Table Talk.