AI Agent to your Business.Our Agentic Transaction Control Layer (ATCL) gives banks and commerce organizations a secure, orchestrated way to identify, permission and route activity by customer AI agents and block unauthorized actions.
Finance teams already use automation and AI inside accounting, ERP, treasury and operations environments. As those tools begin initiating activity on behalf of customers, organizations need a secure, governed way to receive, authorize and execute those requests.
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See internal workflows and customer-facing journey progress in one timeline.
Keep business lines, vendors and customers on the same page.
Find out about problems early, and solve issues before customers abandon.
Gain in-depth analysis to detect issues and uncover hidden opportunities.
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Personalize journeys using CX and core data to strengthen banking relationships.
Equip support agents with AI-powered knowledge, copilot and automations.
Integrate with Salesforce, Fiserv and your other banking platforms.
Coordinate data and tasks across internal silos and third-party partners.
See and resolve issues quickly with ecosystem-wide transparency.
Customers will adopt AI agents whether organizations are ready or not. Without a governed path, that activity will move through side doors that you cannot monitor, control or monetize.
Clients use invisible agents, shared API keys and brittle scraping.
Operating without a trace leaves banks with no audit trail or protection against rogue prompts.
Banks and commerce companies cannot reliably identify who or what initiated an action.
Third-party platforms threaten to become the primary interface layer.
Banks and commerce providers do not need to begin with autonomous money movement. ATCL supports a measured path from visibility to controlled agent-initiated execution.
Learn more about how we help banks and commerce organizations validate, govern and document their customer's AI agents.
Traditional generative AI chatbots assist users. They are pattern matchers designed to talk, summarize data and answer questions based on static information. An AI Agent is an operator. It can reason, plan and autonomously execute multi-step tasks - like opening a business account or resolving a payment dispute - directly within an organization’s infrastructure.
Agentic banking and commerce is a new model/channel in which software or AI agents, using an API-first interface, initiate financial activity on a customer's behalf. In this world, a customer's agent handles tasks like accessing account balances and initiating transactions.
AI agents are operators, not compliance officers. Without a control layer, receiving organizations face significant risks. That can include unauthorized agents or transactions, and a lack of audit trails to verify activity. A control layer ensures agents only access the information needed for their permissions and a forensic audit trail is created.
The Agentic Transaction Control Layer (ATCL) is a governed orchestration framework that acts as the connective tissue between probabilistic AI reasoning and deterministic banking and commerce systems. Serving as a secure proxy and firewall, the ATCL enables companies to receive and interact with autonomous agents safely and compliantly. It uses machine-readable maps and secure guardrails to authenticate, authorize and audit every transaction within regulated environments. OvationCXM’s ATCL provides the deterministic guardrails in the form of no-code journeys that tell the AI agent exactly what it is permitted to do.