75% of Finance Leaders 
are Already Using AI Agents

Research Methodology

OvationCXM surveyed 520 U.S. finance leaders to learn how they use AI agents today, where they expect to expand use in banking, the authority they will delegate and what controls increase confidence in agent use. Respondents represented finance leadership roles: CFOs, Heads/VPs of Finance, Treasurers, Controllers and Finance/Accounting Managers, in companies with annual revenue ranging from < $5 million to $1 billion+.An AI agent was defined as an AI system capable of initiating and completing multi-step financial tasks within defined rules and approvals, rather than one that only provides information or generates content. Results are based on the respondents eligible for each question, so sample sizes vary. Multi-select responses may total more than 100%; percentages are rounded.For analysis, OvationCXM grouped selected banking activities into Read, Instruct and Transact categories, and conducted respondent-level cross-tabulations where noted. These are analytical groupings, not survey response options. Relationships between variables represent associations within the survey sample and should not be interpreted as causal.Centiment conducted fieldwork in August 2026.AI-agent usage is self-reported. The research does not independently verify the technical architecture or autonomy of the tools respondents identified. All product and company names are trademarks or registered trademarks of their respective owners. Their inclusion in this report is for identification and research reporting purposes only and does not imply endorsement or affiliation.