We're halfway through 2023, and a lot has happened in banking, AI, embedded finance and more.
OvationCXM CEO and founder, Chip Kahn and President and co-founder, Tim Attinger share their views on these fast-moving developments in banking, AI and customer experience, including what they predict for the rest of the year and into 2024.
•The state of banking today and predictions for the future
•The impact of AI on customer experience
•How CX affects banking deposit growth
•Trends in fintech-banking partnerships
•The case for agility in CX technology vs. hard-coded solutions
•Managing multi-product, multi-team, and multi-organizational customer journeys
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