Thought Leadership

2023 Midyear Check-in

We're halfway through 2023, and a lot has happened in banking, AI, embedded finance and more.

OvationCXM CEO and founder, Chip Kahn and President and co-founder, Tim Attinger share their views on these fast-moving developments in banking, AI and customer experience, including what they predict for the rest of the year and into 2024.

Topics discussed:

•The state of banking today and predictions for the future

•The impact of AI on customer experience

•How CX affects banking deposit growth

•Trends in fintech-banking partnerships

•The case for agility in CX technology vs. hard-coded solutions

•Managing multi-product, multi-team, and multi-organizational customer journeys

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