Reduction in Operating Costs
Lift in NPS Scores
Increase in Service Visibility
Increase in Revenue
Headquartered in Cleveland, Ohio, KeyCorp is a Top 20 U.S. Bank. It is headquartered in Cleveland, OH and serves 15 states. It's earned a reputation for being a leader in innovation.
Industry: Banking & Financial Services
KeyBank, like most financial institutions, has been pushed to innovate quickly to meet evolving customer expectations. The bank built an ecosystem of fintech partners to help it accelerate its digital transformation. As a company devoted to customer-centricity, however, it recognized that small business customers were not receiving the high quality of service it was known for. This was leading to dissatisfaction and poor business outcomes.
KeyBank chose OvationCXM to address its customer experience challenges and using our platform, it has achieved significant results and positive business outcomes. Leveraging CXMEngine, KeyBank is now able to: