The State of AI in Business Banking

See What Business Banking Customers Really Think About AI Support

How do business customers actually feel about AI in banking?

OvationCXM’s latest data snapshot reveals generational and business-size trends that influence comfort with AI-powered customer support. From tech-forward younger business owners to cautious community bank customers, this infographic gives you a quick look at key differences in AI acceptance. Whether you're a commercial bank, credit union or online bank, these insights highlight where customer expectations are headed.

Download the infographic or explore related resources to learn how your institution can respond to evolving preferences with smarter, more personalized customer journeys. This research is extracted from OvationCXM’s 2025 Business Banking Customer Experience Report—a must-read for banks navigating digital transformation and customer experience innovation.

Related Infographic: The State of Merchant Services and CX in Banking