eBooks

How comfortable are your business customers with AI support? See what the data says across age groups, business sizes, and banking institutions.

Learn what businesses really think of their banking CX: what's working and what could be better in our new research.

Learn the state of merchant services CX in this research-filled infographic.

Discover how to prepare and conduct a successful journey mapping session with this detailed toolkit.

Learn how Generative AI is fast becoming an asset to enhance and streamline customer support in the merchant services industry.

When is comes to CX management technology should you build vs. buy it? This ebook offers key questions to ask to make that decision for your orgaization.

Learn how customer journey analytics provides powerful business outcomes by supporting insights, connectivity and efficiency.

KeyBank partnered with OvationCXM to transform the performance of its merchant services business into a profit center.

How do businesses feeling about their banking experiences? The CXM Impact Report shares results from 4,000+ businesses who shared what's going well and what could be better.

Explore the importance of AI for CX with a focus on how generative AI can help businesses deliver superior customer experience and operational efficiency.

Identifying pain points your customers experience when they interact with your organization is the first step to orchestrating ideal customer journeys.

Organizations can leverage these 15 strategies to streamline customer experience delivery to achieve strong business outcomes and happier customers and employees.

Learn how to effectively manage customer experiences by fixing broken or disjointed customer journeys, including the tools needed to optimize and measure success, across your ecosystem.