Authored by Alfred (Chip) Kahn IV, Founder and CEO, OvationCXM
OvationCXM provides global financial institutions running on IBM Z with agility by unlocking connectivity to customer data and journey orchestration capabilities to optimize the customer experience.
OvationCXM, a global leader and provider of customer experience management (CXM) technology, has joined IBM’s LinuxONE Partner Network to revolutionize customer experience delivery for IBM Z banking customers globally.
With OvationCXM, banks gain connectivity to all of their customer data to view, analyze and act upon in one place. OvationCXM’s orchestration layer unlocks a wider range of data sources to unify customer visibility across customer journeys and feed AI intelligence in its platform.
We’re thrilled to be part of the LinuxONE Partner Network to accelerate customer experience transformation. IBM prioritizes technology innovation within the financial services industry, and with this relationship, IBM Z global bank clients can access OvationCXM’s powerful customer experience platform, which includes the ability to leverage AI to deliver core data to lines of business to deliver personalized customer experiences in near real-time, as well as leverage journey management and connected ecosystem capabilities.
Key Highlights of the Solution
Data Integration: The OvationCXM CXMEngine® technology connects with IBM Z, making it easier for IBM clients to harness the full power of their customer data from mission-critical banking platforms and core systems to deliver exceptional customer experiences.
Cutting-Edge CXM Solutions: Joint customers gain access to AI-infused customer journey orchestration, knowledge delivery, dynamic chat, partner connectivity, and data-driven segmentation to tailor service to each customer.
Enhanced Customer Insights: With the power of AI across the CXM platform, customers can access AI-driven summarizations, insights, and trends across the entire customer lifecycle – achieving incredible efficiency and turning data into fast action as the customer experiences the bank in real-time.
Expanding Ecosystem Connection: OvationCXM’s extensive network of rapidly growing ecosystem connectors ensures banks can align their internal teams, tools and external third-party partners to a customer’s journey for a cohesive customer experience and near real-time collaboration.
Learn more about CXMEngine.
