OvationCXM Named Best CXM Platform by Wealth & Finance International

TIBURON, Calif. (September 5, 2025) — OvationCXM, a global leader in customer experience management (CXM), is proud to announce it has been named the winner of the Best Customer Experience Management Platform at the prestigious Wealth & Finance International 2025 Fintech Awards. This award recognizes OvationCXM's commitment to delivering innovative technology that empowers financial institutions to create seamless and exceptional customer journeys.

The Wealth & Finance International Fintech Awards are a benchmark for excellence in the financial technology sector, celebrating companies that are shaping the future of finance through groundbreaking solutions. OvationCXM was selected for its comprehensive platform that solves the critical challenge of fragmented customer journeys by orchestrating end-to-end interactions across siloed systems and external partners.

OvationCXM's flagship product, CXMEngine®, is a modern, AI-powered platform that operates as a dedicated experience layer over existing technology stacks. Unlike traditional CRMs or ticketing systems that focus on internal workflows, CXMEngine® is purpose-built to coordinate complex, multi-party journeys across financial institutions and their partner networks, ensuring every stakeholder is aligned, every step is visible, and every interaction is intelligently guided.

"This award validates our belief that customer experience orchestration is not a nice-to-have, but it’s the future of how financial services firms will win and retain business," said Alfred ‘Chip’ Kahn, CEO and Co-Founder at OvationCXM. "It's also a testament to the tangible results our platform delivers, like automating up to 55% of manual tasks, reducing OpEx by 26% and helping banks triple their NPS scores. In an industry defined by complex, multi-party interactions, OvationCXM is proud to be recognized for providing the unified solution that finally eliminates friction and creates true transparency for customers."

This unique approach empowers our clients to deliver frictionless, personalized customer journeys, without the need for "rip-and-replace" technology investments. The award marks a significant milestone for OvationCXM as it continues to expand its footprint in the fintech space, helping organizations increase retention and turn customer experience into a strategic differentiator.

About OvationCXM

OvationCXM is the leading AI-infused CXM platform that helps companies achieve higher revenue and lower support costs by orchestrating customer journeys, partner ecosystems and AI to operate more efficiently and effectively. Connect experience and operational customer data to enable shared visibility and collaboration across your ecosystem and improve service governance. Unlock AI-enriched insights using your rich trove of unique customer data for real-time CX impact and eliminate data and visibility silos that block great CX. To learn more, visit the How it Works page.