Blog

Explore OvationCXM’s AI Studio, the core intelligence module of our Orchestration Operating System.

Forms is OvationCXM's newest capability, empowering data collection inside Jounreys.

AI use cases in banking are limited unless an orchestration layer connects siloes common to the industry.

What are the disadvantages of manual communication for banking teams in CX, and how are AI assistants streamlining this work?

Meet the new CXMEngine, re-engineered to be easier and faster to precisely orchestrate customer journeys.

How do visibility issues in banking operations affect commercial onboarding and servicing journeys? Learn the impacts and how to solve this problem.

How do banks typically track onboarding processes and why doesn't it work?

Discover what treasury management customers expect from onboarding and support, discovered from our CX research.

Learn how banks can orchestrate stablecoin journeys—connecting teams, systems, and compliance to deliver secure, real-time payments at scale.

We are excited to be recognized for our AI-powered CXM technology.

Discover our CX research on how businesses rate merchant services onboarding & support experiences from their bank.

Giving seamless customer experiences consistently is hard, but not impossible. We compiled a list of 15 strategies that work for any organization, in any industry, to deliver excellent CX.

Discover 4 banking use cases for AI &ChatGPT that reduce friction, streamline support and improve journeys.

OvationCXM has been named to the prestigious 2025 AIFintech 100 list for the innovative use of AI in our CX management platform. Read more...

Our latest research reveals what business customers really think of their banking support —and why journey orchestration provides a competitive edge.

Customer journey orchestration platforms that optimize CX across multi-product, multi-team ecosystems requires five key features.

Customer experience management platforms (CXM) fill a gap in legacy systems that help companies deliver more consistent, effective experiences.

Different bank types have unique customer bases, so we explore how each segment responded to our research on banking CX.

Our business banking research reveals how comfortable business owners are with AI voice & chatbots in their financial services support.

33% of business banking customers said they would give more business to their financial services provider if they had a smoother onboarding journey. Read more...

This powerful banking research reveals what businesses say about their financial services CX.

Let's discuss customer service 101: the basics for a great customer service experience. The customer service team is the backbone of every organization. The team that spends the most time speaking

OvationCXM is proud to partner with IBM as they launch IBM z17™ to accelerate the modernization of mainframe applications with generative AI.

Banking is complex so its customer journeys are also complex. How can they solve fragmentation and improve CX?

Our head of product, Alan Finlay, shares his perspective on the CX and AI trends for 2025.

Want to keep merchants loyal? Learn how banks can strengthen merchant relationships, reduce churn and build trust through customer experience strategies.

Banks that offer merchant services enjoy positive business impacts. Find out why and how to modernize this important bank offering.

Read how the Domino's Pizza Tracker proves the power of customer journey orchestration in banking.

OvationCXM CEO and founder Alfred (Chip) Kahn shares his predictions for the next year for banking, CX and tech.

What's the state of community banking and what's ahead? We share the research.

Community banks are investing in technology to realize more value from their legacy systems and elevate their CX.

AI is making it easier to orchestrate customer journeys that are more effective and seamless, growing revenue and reducing attrition. Read more...

Trade finance buyer/supplier management is complex and usually manual. In this Q&A, learn the impact of modernizing.

AI voice chatbots can cut support costs while allowing customers to self-serve more quickly. Learn more...

MerchantE Goes Live on OvationCXM's CX management platform, expanding the partnership.

New and improved Journey Builder Adds personalized customer paths using conditional logic. Read more...

OvationCXM + IBM Brings Bank Householding and Customer Segmentation to IBM LinuxONE and IBM Z

How to use real-time data sharing to gain control over your bank's compliance monitoring in a complex and growing ecosystem of partnerships.

There are many things to consider when choosing the right field services provider. It can impact your day-to-day operations, strengthen customer relationships and speed up revenue.

Our Knowledge module is now WCAG compliant, enhancing usability and access to those who rely on assistive technologies.

Trade finance is a complicated customer journey for banks to monitor and manage. Explore potential steps to overcome the risks and challenges.

GenAI Chatbots turbocharge CX effectiveness, but they must also satisfy bank regulatory requirements to provide timely and accurate responses.

Read about our new PayPal collaboration, how OvationCXM + Salesforce work together, managing partner CX and more

Boost CX by integrating data from other apps securely into our platform and trigger actions in other systems to boost CX with our new API and embedded app capabilities.

Banks are highly scrutized by regulators, and that extends to customer experience delivery. How do you manage service governance of partners fulfilling parts of your customer journey?

How does OvationCXM vs. Salesforce stack up for managing customer experiences? We take a deep dive into both to discover they complement one another.

The collaboration combines PayPal’s innovative PayPal Complete Payments Platform with OvationCXM’s customer experience management, partner network and industry expertise.

In this issue of CXMSpotlight, our CEO talks about CX in complex industries, plus Fintech Meetup and Generative AI Expo takeaways

OvationCXM's nationwide field services support is one part of our comprehensive customer experience technology and solutions suite.

Tech support is enhanced by combining brand knowledge with Gen AI chatbots. Explore how this pairing can simplify support delivery, benefiting the bottom line.

Communication gaps and missing information might be funny in the telephone game, but it's disastrous in banking customer experience. Learn how to stop it.

Vivid Commerce, a full-service payment and commerce provider, expands its partnership with OvationCXM.

OvationCXM Joins IBM LinuxONE Partner Network to Accelerate Modernization for IBM Z Customers and expand its customer experience management capabilities

What was the big story in 2023? What's next for CX? OvationCXM's Founder and CEO, Chip Kahn weighs in during this Q&A.

OvationCXM leaders including co-founders, CEO Chip Kahn and President Tim Attinger, look back on CX in 2023 and share predictions.

Get an update on the pioneering customer experience management capabilities our product team introduced to our platform in 2023.

Learn about the benefits of customer journey orchestration across complex ecosystems in this podcast with CEO and founder Chip Kahn.

Brands say CX is a priority, but only 1 in 10 customers claim they receive excellent service. Is CX technology necessary to bridge this gap?

There's a handful of brands repeatedly awarded for their elite CX delivery. Learn what they do to achieve consistently excellent CX.

Discover the latest AI trends transforming customer experience in 2023 and beyond. Alan Finlay, Head of Product, shares expert insights on generative AI, use cases, and integration strategies.

Learn what is happening in CX related to AI, and our strategy and vision for helping enterprises use it to maximize CX delivery.

OvationCXM today announced the infusion of generative artificial intelligence (AI) into our CXMEngine platform.

KeyBank transformed its merchant services customer experience using OvationCXM 's platform. Ben Motteram of CXpert talks to Jon Briggs - KeyBank and Tim Attinger - OvationCXM in this enlightening inteview.

What are the six most compelling applications for generative AI in customer experience management and journey orchestration? Find out...

What is generative AI, and how can it elevate the customer experience?

Community banking systems, like legacy cores, are slowing innovation. Best in breed CX platforms can overcome this rigidity.

At the midyear point of 2023, our CEO and President share their thoughts on what's happening in CX in banking and across enterprises related to artificial intelligence and the economic downturn.

OvationCXM was named to the FinTech Global 2023 AIFintech 100 list for the use of AI in CXMEngine, our customer experience management (CXM) platform.

When business customers need product support, there are four things they want in their customer experience. Learn more...

AI customer service and support is now embedded in many applications. Learn how customer service is benefitting.

Orchestrate and change your customer journeys with drag-and-drop ease with our latest update of Journeys.

We've launched our latest turbocharged version of Journeys, our drag-and-drop journey orchestration solution. Read more...

Shopwave has chosen OvationCXM to orchestrate and drive seamless onboarding and activation journeys and deepen its relationships with existing merchants.

Not all cost consolidation decisions deliver the value they promise, and frequently, they affect the quality of customer experience. Learn three best practices to preserve CX that align with cost consolidation.

We've launched Messenger, our newest turbocharged iteration of Webchat. Read for what's new...

What is a customer journey map? And why should companies invest the time and the resources to map their customers' experiences within their organization?

Today we are pleased to announce that Aevi is expanding into North America and has selected OvationCXM as its CXM provider.

Merger and acquisition activity in segments like healthcare powers on. How can enterprises more quickly realize the benefits of their M&A when integration of people and systems takes time and effort.

We've announced that we are integrating GPT-3, the foundation of ChatGPT, into our CXMEngine platform. The incorporation of ChatGPT will work in tandem with OvationCXM’s existing artificial intelligence (AI) suite to elevate communication, smart help and predictive support.

ChatGPT is set to transform... well... everything! But how specifically is it going to revolutionize chatbots and conversational AI so vital to CX?

Collaboration and communication silos waste seven hours/week and lead to poor customer experience. Learn how that can be changed to transform CX.

What is customer journey mapping and why is it important for an enterprise that needs to optimize its customer experience?

Our Founder and CEO Chip Kahn and President Tim Attinger recap customer experience in 2022 and predict what's ahead in 2023.

OvationCXM's product team looks back at the major advancements to CXMEngine in 2022 with a look ahead to what's next.

If time is money, business banking customers say they've wasted a significant amount just trying to resolve onboarding issues, leading to frustration and attrition...

What are the six obstacles to resolving customer experience problems, and how can they be overcome?

Financial institutions compete today with retail giants embedding financial products into their offerings. How do they compete?

OvationCXM surveyed 4,000+ business owners/operators about their banking experiences. Learn what they said...

Learn what businesses reported as their top frustrations in their banking experience in our 2022 Financial Services CXM Impact Report.

The credit union industry is being transformed by mergers and acquisitions that can lead to disjointed customer experiences...

Digital transformation is hard for financial institutions slowed down by inflexible legacy platforms. Learn how CX innovation...

Enterprises looking to transform customer experience quickly, may weigh whether to buy vs. build CX technology...

Founder and CEO, Alfred "Chip" Kahn shares additional details about the announcements made this week, including a new name, funding and a growing customer list.

Boomtown Rebrands to OvationCXM, Lands $20 in Funding amid Significant Growth and Customer Expansion

One strength of next-generation CXM technology is how it unlocks customer data from silos. Sometimes that includes a CRM, but it doesn't have to.

Do you need a CXM platform if you have a CRM? Learn why a CXM serves as a complement to a CRM and fixes fragmented customer journeys.

What's the differences between a Customer Experience Management platform (CXM) and a Customer Relationship Management platform (CRM). Find out...

Increasing interest rates won't stop consumers from flocking to Fintechs. They won’t stop the flight of commercial and business banking clients, either.

That’s why tapping into network effects is so essential for banks to keep up with client demand, lest they lose out to fintechs that can provide a better experience. Thus, becoming interoperable is of paramount importance.

In a world that is increasingly reliant on digital infrastructure that keeps us constantly connected, realizing the lifetime value of a customer starts with ensuring that your product or service is able to provide or tap into network effects.