QubicaAMF

About QubicaAMF

QubicaAMF is the largest and most innovative supplier of bowling equipment worldwide. It's offerings include:

• Inventory management
• Scoring
• Point of sale systems
• Entertainment

It's headquarters are in Mechanicville, Virginia and Bologna, Italy

Challenge

QubicaAMF is the largest and most innovative bowling equipment provider in the world. It provides customers with innovative and modern equipment to create bowling entertainment. Its end-to-end solutions unify inventory, scoring, point-of-sale systems, and entertainment. The company’s rapid growth required a large network of qualified installers to ensure timely installations and upgrades for its customers.

Solution:

QubicaAMF selected OvationCXM for its nationwide network of technicians to provide reliable and quick field service support. OvationCXM’s broad technology expertise and adaptability were paramount in QubicaAMF's selection of them as a partner. 

Currently, OvationCXM works with QubicaAMF to:

• Provide onsite support and teams through its Field Services to efficiently install and modernize their bowling centers
• Troubleshoot network hardware and connections
• Install new hardware, software and cabling.  
• Support customers across a wide variety of technology products
• Provide real-time support for onsite technicians for more effective service 

The Field Service team uses OvationCXM’s own pioneering software, providing QubicaAMF peace of mind and best-in-class support. Our software empowers onsite teams with all the information they need for site-specific installations within a single technician view. This information is tagged with contextually relevant information and pulled from QubicaAMF’s own knowledge library, standardizing nationwide installation processes across the board.

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