Merger and Acquisition Data Management

A U.S. super regional Bank is undergoing a major acquisition of a commercial-heavy peer and using orchestration to manage the migration of high-value treasury file transfers. By digitizing manual updates, the bank ensures that mission-critical financial flows - like payroll and wire transfers - continue without interruption for their most valuable clients.

Problems‍

High Risk of Churn: If file transfers fail during migration, these high-value clients are likely to switch banks.

Legacy Manual Bottlenecks: Migration tasks were previously managed via analog Excel documents and shared email inboxes, leading to high risks of payment failure and file rejection.

Resource Intensity and Complexity: Complex migrations for ERP-integrated clients can last 180+ days, requiring high-touch support.

The bank implemented OvationCXM as its journey orchestration platform to digitize the end-to- back migration and ongoing management of file transfers.

Solution

Digitized Standard Operating Procedures: Transforming manual 10-step processes for SFTP endpoints and encryption keys into automated journeys.

Phase Monitoring: Orchestrating specific stages such as file format validation, parallel file runs, and cutover weekend support.

Ongoing Infrastructure Support: Transitioning from one-time migration to continuous support for certificate renewals and encryption key rotations, including format updates and troubleshooting.

Outcomes

• Client retention
• Reduced implementation risk
• Durable recurring review