i3 Point of Sale is an award winning national leader in POS solutions and is one of the largest NCR Aloha resellers nationwide, serving the restaurant/hospitality and retail industries.
When Brian Wesley was tasked with deploying NCR’s Connected Payments to over 200 quick service restaurants (QSR) within 90 days, he knew where to go. As a 22 year industry veteran, Brian was aware of Boomtown’s reputation for managed services and onsite installations.
Wesley’s team used OvationCXM’s product platform to schedule, manage and track the onsite installations of restaurants nationwide. I3 Product Managers worked collaboratively with Boomtown’s Implementation Manager to execute on new technology installations, preventative maintenance, and hardware upgrades for their clients.
For each installation, OvationCXM scheduled the technician, managed communications throughout the install and provided updates through the product platform. i3 Product Managers had visibility into each location install and the entire project in real time.
The project began in December 2018. The fact that it was the holiday season added to the complexity of the project. The Midwest in winter made it impossible for some QSRs to schedule technician time. The majority of the installs were completed within a week of receiving the first order.