Ensuring a top of the line support organization for your customers is imperative for any company. Getting that system off the ground, however, can present more challenges than it might be worth. Weighing in all other business activities, does it make sense for you to build up a top of the line support organization?
Outsourcing support is well worth considering if you are scaling, or if running your internal organization has become too cumbersome or costly. This guide will highlight some of the major reasons why you should make the change.