The next release is on Thursday, 2/11 at 9pm PST.
Before reviewing this release, I want to notify everyone that on 3/24/2021 we are planning to update our app URLs so that when you log into app.goboomtown.com (or app-new.goboomtown.com), you will be routed to our new interface. The old interface will still be available for use on a different URL if you would like to use it.
Following this week's release, we will be performing a reindex to our search functionality in order to update our partial match capabilities on search queries. This reindex will begin at 6pm PST on Friday, 2/12/21 and should completely finish by Sunday morning. We reindex content object by object (ascending order by object count), and within an object in descending order by the last updated timestamp. This means that we'll reindex objects like Knowledge Articles, Customers, and Cases before we reindex uploaded files, conversation transcripts, and Case log events. We expect some disruption to search results on Friday night but search will be nearly fully functional by Saturday morning for all common workflows.
Here's what's going live with this next release:
We also fixed a number of bugs:
We made a few updates to Forms that will assist with better structured data capture as well as help deliver more knowledge to teams and customers when they need it.
We made a number of updates to our conversation panel to make it faster and more reliable. We also fixed a few bugs. Here's what’s going live:
We added Get, Put, and Delete API endpoints for an Organization’s Product List.
As always, if you have any questions, please let us know at email@example.com