Take CXM to the next level with Add-ons.

Powerful modules expand CX effectiveness by maximizing knowledge delivery, cross-organizational conversations and more.

Knowledge

Deliver the right information at the right time with our AI-powered knowledge base.

  • Smart help: Offer predictive support and smart cross-organizational help when your agents need it.
  • Robust permissions: Boost quality control with robust permissions and an audit trail of suggestions and accepted content.
  • Dynamic libraries: Manage your knowledge across internal teams, both public and private, and external organizations.

Conversations

Assist customers directly in your application with our highly configurable web chat and mobile SDKs. Multi-channel communication is threaded into a single conversation panel with customer-, team- and vendor-facing communications in one place.

  • Channel-agnostic workspace: Continue conversations with your customers via chat, video conferencing, screen sharing, and phone calls - all within your case management screen.
  • Intelligent routing: Combine Conversations with our Knowledge add-on to reroute customer queries across internal teams with ease.
  • Smart buttons: Our powerful and embeddable help button provides customers with assistance and suggestions directly in your application.

Tech Connectors

Instantly connect to the tools you use everyday.

  • Connect your tools: Access your email, chat or other systems as required within your all-in-one workspace.
  • Intelligent bots: Take a connection and create a lead in your other systems (CRM, ticketing and beyond).
  • Real-time visibility: View status changes and servicing events with partners instantly.

Paya

Salesforce

NICE InContact

Slack

USPS

Webhook

Zapier

Fiserv

Want a closer look?

Start today with OvationCXM!