AI to supercharge your
business and CX outcomes

Fast track your CX transformation. Use AI to gain unprecedented
efficiency and insights.

How AI improves customer experience

Up to

430
%

ROI payback

Up to

50
%

Reduction in support
volumes

Up to

50
%

Increase in agent
efficiency

Up to

2x

Increase in manager
efficiency and analysis

Up to

3.2x

Increases in sales
productivity

AI specifically for customer experience
• Embedded AI built for CX use cases.
• Maximize opportunity, not risk with enterprise-grade guardrails.
Multi-model AI to future-proof CX
• Apply best-fit AI by use case.
• Adjust models. Or use proprietary AI.
• Adaptable infrastructure to extract maximum value as AI evolves.
Richer intelligence using ecosystem data
• Deeper analytics from comprehensive data.
• Stronger service governance of partners.
• Sophisticated insights and AI-driven conclusions allow fast action.
AI orchestrated your way
• Use our platform or embed our AI into your infrastructure. 
• We can recommend an AI strategy to match your needs.
Boost your business outcomes with our AI.
Schedule a free consultation
AI to fuel experiences, operations and insights

More intelligent, frictionless customer journeys

Improve customer journey performance
• Extract key insights. Identify behavioral patterns.
• Summarize journeys in seconds.
• Use data to orchestrate successful journeys.
Solve friction and churn in the moment  
• AI alerts you to poor performing steps and abandonment risk.
• Intelligence reports customer, journey and partner health.

Improved operational efficiency

Automate manual tasks. Save time and effort
• Case and customer summarizations provide context to CX team.
• Built-in tasks and triggers progress journeys, even with partners.
Virtual assistants reduce support costs and volume
• Conversational AI, trained on your resources.
• Full auto-pilot or co-pilot options.
• Allow customers to self-serve and resolve issues as they prefer.
Knowledge delivery by prompt
• On-demand resources made easily accessible
• Empower teams with quick information to resolve customer questions.
• Cumbersome searches replaced with simple prompts.

Always-on AI insights drive CX
improvements

Sweeping journey analytics
•  Limited insights from touchpoints and functional silos replaced with comprehensive intelligence.
See and enhance third-party CX
• Powerful intelligence for analyzing ecosystem performance.  
• Uncover specific risks, trends and next-best actions.

Deliver better CX, powered by AI.

Schedule a free consultation

Receive monthly CX News

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Platform
Solutions
More about CXM
Resources
About
More about CXM

© 2024  OvationCXM. All rights reserved.

OvationCXM, DBA of Boomtown Network Inc.

Privacy Policy  |  Terms Of Service