Resolve customer queries up to 75% faster with OvationCXM’s AI.
Keep your teams, partners and customers satisfied with the leading solution that combines the power of your unique customer data with the latest in AI to fuel specific insights, deliver tailored knowledge and engage in smarter conversations across end-to-end journeys.
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AI-powered insights you can't get anywhere else.
Uncover valuable analytics from your unique data. Take charge of customer and employee outcomes at scale using OvationCXM's intelligent automation, connected journeys, smarter conversations and internal workflows.
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Get the very best that AI has to offer, effort-free. Our underlying engines are built using a host of AI models, including GPT-3.5, GPT-4, PaLM-2, Llama-2, FAISS, and more.
Create the security guardrails you need and maintain complete control of your data. We also host a subset of models locally to give you the added data security, privacy and confidence you need with the AI capabilities you want.
Extend your technology stack without integration using our marketplace of pre-built, industry-specific connector networks. Enable data permissions, filtering and organizational data segregation according to your needs.
Use CXMEngine as your AI-powered CXM platform or embed our AI engine into your existing AI infrastructure - the choice is yours.
One platform to supercharge your KPIs with AI.
Up to
ROI payback in <3 months
Up to
Reduction in support volumes
Up to
Increase in agent and manager efficiency
Up to
Improvement in NPS and CSAT
Get more done faster and better than ever before with our all-in-one workspace.
Collaborate with your customers, internal teams and external partners in a single unified workspace. Say goodbye to toggling, tool fragmentation, manual inefficiencies, data silos and technical debt.
Summarize customer and case information in seconds.
Deliver intelligent AI-generated answers to agents in an instant.
All your tools, cases, conversations, knowledge and journeys, working as one.
Combine customer and internal team workflows to create powerful end-to-end experiences, no code required.
Build and optimize each journey at scale across teams, departments and partners using our drag-and-drop UI, pre-built automations and real-time notifications. Leave no customer or employee experience behind with AI-powered journey insights exactly when you need it.
Drag-and-drop even the most complex journeys in a matter of minutes.
Give employees and customers a view into the journey, in real-time.
Get powerful insights into your customer journeys, including where they are breaking down and what actions to take.
See customer-partner interactions in your own system and never waste time on follow- ups again.
Never lose sight of customers, even when they are interacting with your trusted partners, thanks to real-time data syncing across organizations. You control the data that’s shared so employees and customers see relevant updates instantly.
Share a common view of the customer across multiple organizations.
Kick off automations with partners.
Never lose sight of your customer health.
Resolve most routine support questions with our AI-powered assistants, trained on your business information.
Seamlessly hand off customers and all of the essential background information to a human if questions fall outside typical needs.
Easily embed and deploy Messenger, the digital interface that connects you with your customers in a few clicks.
Use trained virtual assistants to resolve most of your live conversations, intelligently routing to a human or ecosystem partner when needed.
Leverage instant summaries to provide agents, managers and executives with rapid context and customer sentiment.
Give your teams the power of knowledge exactly when they need it.
Offer exactly the right information, predictive support and smart cross-organizational help when your team needs it.
Automatically generate answers to customer questions from your pre-vetted content.
Deliver contextual knowledge exactly at the right time.
Create and manage dynamic knowledge libraries with robust permissions and branding controls.
Don’t wait to reap the benefits of the only AI-powered CX solution you will ever need.
Schedule your demo today:
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OvationCXM, DBA of Boomtown Network, Inc.