Intelligent, AI-driven conversations with real-time support.
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We’re combining the strengths of OvationCXM’s Conversational AI with ChatGPT’s dynamic text generation to revolutionize how organizations equip teams to better interact with customers in the moments that matter. Our underlying NLP engine is built using a host of AI models, including GPT-3, Huggingface, FAISS, PyTorch and more to make it incredibly powerful.
Get precise answers to questions and deliver them directly via Messenger, our multi-component digital interface that covers webchat, email, phone, SMS and more. Train AI models and tag them to specific knowledge to deliver tailored, highly specific and relevant information to teams and end-users. Meet your customers where they are with Smart Buttons, on-screen deep links to drive smarter resolution.
Leverage intelligent routing with our virtual assistants that understand sentiment and interpret queries with nuance. Deliver appropriate responses, redirect flows, use pre-vetted fallback actions and automate connector actions across ecosystem partners.
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Create virtual assistants with ease using our cloud-based drag and drop flow builder. Set predefined guardrails and responses for ultimate control while enjoying full version control with secure publishing and deployment workflows.
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Pinpoint areas of fragmentation and opportunity, and gain a holistic view of your conversational AI performance with analytics on conversations, users and training. Analyze user sentiment to improve CX using less robotic, more natural-sounding conversations. Take advantage of our integrated training UI for in-depth analysis and to improve model performance.
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Explore the art of the possible with use cases to transform CX
Summarize a case in two sentences using all relevant inputs to provide instant context for agents and managers.
Deliver precise answers to queries in real-time versus links to appropriate knowledge articles alone.
Reroute conversations, automate actions through an ecosystem of connectors and get users back on track with pre-written flows.
Train virtual assistants on a customer’s brand, processes and internal knowledge.
Never lose sight of your customer, even without human interaction.
Resolve complex interactions faster.
Pre-define guardrails to improve processes.
Respond intelligently to customer queries.
Deliver contextual knowledge, fast.
Automate actions & conversations.
Drive brand recognition through improved digital service.
Build an AI-powered business.
Own the Journey.
Guide the Experience.
Unleash the Benefits.
Everything you need to know about ChatGPT and Conversational AI.
Conversational Artificial Intelligence (AI) is a fast-growing category describing a set of technologies that power human-like interactions. Conversational AI combines natural language processing (NLP) and machine learning with software like chatbots, virtual agents, or interaction voice recognition systems to help give customers more accurate responses to their queries, faster.
ChatGPT is a natural language processing (NLP) system developed by OpenAI, a San Francisco-based AI company that was founded in 2015. It is designed to generate human-like conversations by understanding the context of a conversation and generating appropriate responses. ChatGPT is built on top of OpenAIs GPT-3 family of Large Language Models and has been fine-tuned using supervised and reinforcement learning.
ChatGPT was officially launched on November 30, 2022. Sam Altman, Open AI’s CEO, simply tweeted, “today we launched ChatGPT. try talking with it here.”
OvationCXM uses multiple powerful AI models to power up our NLP engine, including Huggingface and GPT-3 models, the latter of which powers ChatGPT. There are several reasons our Conversations module is particularly powerful across industry. Our virtual assistants are trained on intent, allowing them to match a user’s sentiment and match it to an appropriate routing flow. Virtual assistants are trained with pre-vetted answers to as many questions as you like, allowing you the benefit of providing appropriate and relevant answers to agents and customers out of the box. Our powerful analytics help you understand exactly where inefficiencies exist and better train your virtual assistants, allowing you to level up your CX at every stage.
Currently, OvationCXM is exploring use cases for ChatGPT focused on improving internal employee enablement through accurate case summaries, intelligent routing and product-specific knowledge at speed.
It’s simple. We have a drag and drop editor that your team can use to easily create intelligent virtual assistants. It’s easy to understand entities, add nodes, define triggering phrases, use Q&As and create fallback responses. No one on your team needs to have any technical expertise to build, train, test, launch and improve these virtual assistants. You also have complete visibility and control to any changes with our draft and deployment capabilities.
Our intuitive flow builder allows for the creation of information flows where you can add descriptions and details abouts specific products and services. Virtual assistants can also search available knowledge libraries and provide relevant articles related to products and services of interest.
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