We’re combining the strengths of OvationCXM’s Conversational AI with ChatGPT’s dynamic text generation to revolutionize how organizations equip teams to better interact with customers in the moments that matter. Our underlying NLP engine is built using a host of AI models, including GPT-3, Huggingface, FAISS, PyTorch and more to make it incredibly powerful.
Get precise answers to questions and deliver them directly via Messenger, our multi-component digital interface that covers webchat, email, phone, SMS and more. Train AI models and tag them to specific knowledge to deliver tailored, highly specific and relevant information to teams and end-users. Meet your customers where they are with Smart Buttons, on-screen deep links to drive smarter resolution.
Leverage intelligent routing with our virtual assistants that understand sentiment and interpret queries with nuance. Deliver appropriate responses, redirect flows, use pre-vetted fallback actions and automate connector actions across ecosystem partners.
Create virtual assistants with ease using our cloud-based drag and drop flow builder. Set predefined guardrails and responses for ultimate control while enjoying full version control with secure publishing and deployment workflows.
Pinpoint areas of fragmentation and opportunity, and gain a holistic view of your conversational AI performance with analytics on conversations, users and training. Analyze user sentiment to improve CX using less robotic, more natural-sounding conversations. Take advantage of our integrated training UI for in-depth analysis and to improve model performance.
Explore the art of the possible with use cases to transform CX
Summarize a case in two sentences using all relevant inputs to provide instant context for agents and managers.
Deliver precise answers to queries in real-time versus links to appropriate knowledge articles alone.
Reroute conversations, automate actions through an ecosystem of connectors and get users back on track with pre-written flows.
Train virtual assistants on a customer’s brand, processes and internal knowledge.
Everything you need to know about ChatGPT and Conversational AI.