See every step. Improve every experience. Resolve every issue faster. With embedded AI.
Great banking CX isn’t just about touch points—it’s about everything behind them. OvationCXM embeds AI into our orchestration layer to help banks design the best possible experiences, resolve issues and predict and prevent friction.
From streamlining journey flows to delivering real-time knowledge and insights, our purpose-built AI empowers your teams. No rip-and-replace. Just better CX.
"We've looked at a lot of AI platforms and none of them come close to the accuracy of yours."
Empower business leaders with a no-code builder to create internal and customer-facing journeys that adapt in real-time. Orchestrate experiences based on intelligence. At scale. Faster than you could ever imagine.
Automate SLA-related tasks, approvals, customer updates and handoffs across internal and partner teams. Progress journeys without delay. Eliminate communication gaps, and deliver on expectations.
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Always-on AI oversees every journey step; flags friction, like missing documents or third-party lags; and alerts teams before customers feel the impact.
Arm frontline staff with GenAI guidance, product knowledge and response recommendations in real time. Help support teams resolve even the most complex situations faster, with confidence and consistency.
Summarize entire banking journeys and customer relationships in real time —not just calls or tickets. OvationCXM captures ecosystem-wide context across teams and third-party partners for seamless handoffs and rapid issue resolution.
Turn CX signals into strategy. AI reveals journey health, customer risk and partner performance—giving financial services leaders the insights to act, improve outcomes and spot new opportunities.
Business banking customers embrace AI support.
Potential ROI payback in
under 3 months.
Potential increase in manager and agent efficiency.
Embedded throughout - not bolted on.
Designed specifically for banks and fintechs.
Fueled by expansive cross-system, cross-partner data.
Empowers real-time action from analytics.
No rip and replace - overlays existing tech stack.
Enterprise-grade deployment - secured behind the firewall.
Learn more about how we use AI to enhance CX.
© 2025 OvationCXM. All rights reserved.
OvationCXM, DBA of Boomtown Network Inc.
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