Our business is about matching the right technician to a business immediately wherever that business is located. Given the nature of this model we employ a virtual, independently contracted workforce. The trendy name for this is called crowd-sourcing. In applying this model it is important to us that we provide a great experience that delivers real value. To accomplish that we require that the Boomtown Brigade (our workforce of independent technicians) share our values. Values are, of course, described with words. As Margaret Thatcher said –“Watch your words for they become actions. Watch your actions for they become habits. Watch your habits for they become your character. And watch your character for it becomes your destiny. What we think, we become.”
Our values are:
Dedication: We exceed expectations – most importantly of ourselves. We are organized and love to hear the voice of the customer.
Curiosity: We have fun learning about our team members, customers, solutions, and new technology.
Moral Substance: We take the responsibility for doing the right thing seriously. And, we own it when we are wrong.
Enthusiasm: We enjoy solving problems with 360-degree solutions. Seriously, it's what we live for.
Educators: We take the intimidation and fear out of technology. We are advocates for our customers and see their success as our own.
Compassion: Excellent customer experience is our product. We accomplish this thru empathy for the challenges our community faces every day.
Be Personable: We speak plainly. Techno-garble does not make you sound smart. We are a helping hand to businesses.
We Are A Community: We pull together. Members of our community are safe and well cared for at Boomtown.