January 9, 2019

Rectangle Health Selects Boomtown to Strengthen Customer Experience


ALHALLA, N.Y., Jan. 9, 2019 /PRNewswire/ -- Boomtown, the leading provider of technology support software and services, announced today that New York-based Rectangle Health, a leading provider of healthcare payment processing for more than 25 years, has selected Boomtown to elevate Rectangle Health's customer support experience.

Relentless competition is forcing businesses, both large and small to adopt more technology at a faster rate than ever before. They are using a combination of hardware, software and services to drive growth and performance improvement across every function from customer management to payments to employee relations and finance. Accordingly, these businesses are now dependent on a complex and interdependent web of providers and partners and yet they continue to be serviced and supported in siloes with archaic systems. Rectangle Health has chosen to work with Boomtown to turn that model on its head and put customers at the center of a health technology ecosystem that serves them better and allows them to focus on delivering great healthcare.

Rectangle Health's Practice Management Bridge™ provides frictionless payment technology that helps practices capture and protect revenue by increasing patient payments and reducing costs. Their powerful data driven technology, combined with existing health patient information systems, assists in leveraging comprehensive reporting to achieve best-practice performance metrics, make informed business decisions, and improve patient satisfaction.

"This is an exciting time for us," said Kathy Tuite, Rectangle Health CMO. "Just months after the launch of our new brand, Rectangle Health, we are executing on our promise to expand our commitment to all our clients and relationships. We are evolving our customer experience to keep up with the pace of our product innovation across the healthcare payment industry. We're excited to partner with Boomtown to deliver a truly differentiated experience to our customers while making our support teams to be more accessible and efficient."

Boomtown's Relay software platform delivers exceptional technology support at scale across all communication channels. Relay combines a universal technology dictionary with curated knowledge and insights from millions of support interactions, creating an intelligent support system that delivers fast, efficient, and personal support for all customers.

"An exceptional customer experience is a key differentiator for growing technology companies," said Alfred 'Chip' Kahn IV, CEO of Boomtown. "As a leader in healthcare payments, Rectangle Health understands that world class service delivery drives both brand reputation and overall business growth. By partnering with Boomtown, Rectangle Health is delivering on its brand promise to provide customers with exceptional support, creating loyal customers for life. We are proud to be a part of Rectangle Health's growing footprint."

About Rectangle Health

Rendering high administrative costs obsolete, Rectangle Health abolishes redundant processes and eliminates implementation and integration fees. By collaborating with our customers and utilizing strong health care industry knowledge, we can help them grow. Founded in 1995, the company is headquartered in Valhalla, N.Y., with more than 100 employees across the U.S.

About Boomtown

Boomtown's mission is to simplify technology support for businesses. Through Boomtown's Relay platform, technology solution providers can communicate with their customers in efficient and engaging ways, collaborate across organizations to answer questions, and resolve issues fast. We help teams provide simple, predictive, and personal customer experiences at scale.

Learn more about Boomtown at www.goboomtown.com.