The next release is on 7/15/21 at 8pm PST.
This release we are updating our URLs so all users will now log into our new interface. We are also launching an update to our SDK configurators and a number of performance updates and bug fixes.
With this release we are updating the URLs for our new and old web app interfaces.
When you log into app.goboomtown.com, you will now log into the new interface. No action is needed on your end. There will be no changes to app-new.goboomtown.com so if you have SSO set up it will continue to function as it does today.
If you still need to access the legacy interface, it will remain available to use. Please reach out to your primary point of contact or email us at firstname.lastname@example.org for access.
For anyone that hasn’t already started using the new interface, we have created a new knowledge base to help with the transition, which can be accessed at https://help.goboomtown.com.
If you are looking to submit remote or field service requests to Boomtown Services in the new interface, here are a few articles to get you started:
With this release we are making it even easier to integrate, update, and customize your in-app customer experience. We took the customizable JSON where you can edit text, colors, spacing, and all other appearance changes to your SDK, and moved that code to the SDK configurator in the cloud. This means that you can now make changes to your SDK’s in-app appearance without having to release any new code or release a new version of your app.
Other WebChat and SDK Updates:
For additional details about the latest Salesforce app version, click here.
We continued to reduce the load time for screens across the application as well as enhanced the reliability of our messaging across chat, email, and SMS.
We also added new functionality that allows teams to chat with customers with the Boomtown app open on multiple browser tabs at the same time.
As always, if you have any questions please email us at email@example.com
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