Control the customer journey to drive customer retention and revenue. Hear about this strategy from co-founder Guiseppi Marzelli.
Organizations who want to improve outcomes like customer churn or NPS scores can start by mapping the customer journey from end-to-end to uncover friction and improve the experience. Tyler Gerber provides best practices that contribute to success in customer journey mapping.
How do you turn insights learned from customer journey mapping sessions into action? This Q&A with our experts, Tim Attinger and Tyler Gerber explore how to go from journey mapping to journey orchestration.
