Boost CX by integrating data from other apps securely into our platform and trigger actions in other systems to boost CX with our new API and embedded app capabilities.
Banks are highly scrutized by regulators, and that extends to customer experience delivery. How do you manage service governance of partners fulfilling parts of your customer journey?
How does OvationCXM vs. Salesforce stack up for managing customer experiences? We take a deep dive into both to discover they complement one another.
In this 2023 CX year in review, Founder and CEO, Alfred (Chip) Kahn, shares his key takeaways from this year and his predictions for 2024.
A Q&A with our head of product about how generative AI is changing and improving CX and what's next.
Glen Kelley is a long-time financial services veteran and he shares his experience managing customer experience in a complicated customer journey through merchant services.
Learn how OvationCXM's platform transforms business CX by orchestrating dynamic customer journeys in real time by connecting them to ecosystem partners and AI insights.
Discover the power of generative AI in our next-generation CXMEngine, automating and elevating customer journeys with intelligence.
Vaneet Grewal, OvationCXM's global head of financial services and a long-time veteran of banking and software, shares his perspective on how customer service delivery can be an engine for driving relationship growth and deposits.
Learn how KeyBank is using OvationCXM to deliver a superior overall experience together with a best-in-class merchant processing solution.
Payment Depot created a new business model: charge a monthly membership and provide direct access to wholesale rates for all card transactions.
Lightspeed is more than just a high-tech point of sale. They provide their customers with a simple way to build, manage and grow their business.
Learn how customer journey analytics provides powerful business outcomes by supporting insights, connectivity and efficiency.
KeyBank partnered with OvationCXM to transform the performance of its merchant services business into a profit center.
How do businesses feeling about their banking experiences? The CXM Impact Report shares results from 4,000+ businesses who shared what's going well and what could be better.