The Standing Ovation

In this 2023 CX year in review, Founder and CEO, Alfred (Chip) Kahn, shares his key takeaways from this year and his predictions for 2024.

A Q&A with our head of product about how generative AI is changing and improving CX and what's next.

Glen Kelley is a long-time financial services veteran and he shares his experience managing customer experience in a complicated customer journey through merchant services.

How do IT leaders balance CX innovation with a challenging economy, the emergence of AI into daily use and buy vs. build decisions?

What's happening in banking, CX, AI, embedded finance and more?

Long-time banking and fintech veteran, Glen Kelley, shares his perspective on why CX is so important to digital transformation and what to look for in CXM tools.

Why are customer satisfaction scores lower than they have been in a decade with more technology and data available to organizations to get it right?

How do you turn journey mapping insights into action that drives positive CX results? Our experts share their advice.

What is the current state of customer experience in banking and what's ahead for the industry? Our head of financial institutions, Vaneet Grewal, shares his insights in this CX Table Talk.

OvationCXM CEO and Founder, Chip Kahn IV, and President, Tim Attinger, talk about how IT teams can pull more value from existing tech stacks and optimize customer experience using CXM technology.

Learn how to make the most of your organization's journey mapping sessions, hosted by OvationCXM experts Tim Attinger and Tyler Gerber

What do you need to conduct a productive journey mapping session? Our experts, Tim Attinger and Tyler Gerber, provide the how-to framework for successful customer journey mapping.

OvationCXM experts, Tim Attinger and Tyler Gerber, define journey mapping and why it's important to organizations focused on customer experience.

By 2025, 1 in 10 tech leaders will be the de facto CX leader for their organization. Our COO, Mike Schwartz, shares his insights from decades of IT leadership.