Our next release will be on 11/12 at 9pm PST.
As we continue with our phased rollout of the new interface (app-new.goboomtown.com), we are receiving a lot of great feedback from all of you. Thank you for that!
In this release we enhanced a number of surfaces across the platform from your feedback as well as fixed a number of bugs.
We made a number of updates to our core email functionality and workflows. We are going to continue to make updates to our email product over the coming sprints.
Continued updates to our knowledge base - both on the internal and external surfaces.
Public Knowledge Base Styling
We created a new knowledge base theme that has a more modern and minimal style. A few of the styling updates and functionality enhancements include:
Updates to our Solutions Panel on the Case view to make it faster to accept and reject suggestions and take action on them.
We made a number of small enhancements to the core workflows across Cases, Forms, Surveys, Settings and more. Here’s a summary of what is going live:
Lists: Cases, Customer, My Work
Forms, APIs, Settings, Other
As always, if you have any questions, don't hesitate to reach out to email@example.com.
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